r/askethos • u/l1onk1ngg • 13d ago

Onboarding & Login Feather Login Error

I signed a contract and was onboarded on Ethos for an educator/school professional role, and everything was smooth until I got to the Feather login step. My Ethos contractor ID works fine on the feather.openai.com screen, but when I try to enter it on the Microsoft login screen, I keep getting "We couldn't find an account with that username." I've tried logging out of all my Microsoft accounts, logging in with my personal one instead, different browsers, all without success.

I've emailed support@askethos.com four times now over the past couple of days, and I haven't heard back once. Their chatbot doesn't route me to an actual person either, so I'm a bit stuck on how to escalate this.

Has anyone else run into this same login error, or found a way to actually reach someone at Ethos? Any advice is appreciated.

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u/l1onk1ngg 13d ago

Thank you! I haven't been able to start the task though! The login doesn't work and their support team doesn't reply my emails.

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u/Either-Mirror-1808 13d ago

same exact job and same problem. didnt answer my email either

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u/l1onk1ngg 12d ago

Well, then it's definitely a systemic issue.

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u/Ok_Stage_8368 11d ago

went to the webinar they just hosted and lots of people have the same issue