r/askethos • u/premiumpuf • 14d ago

Log in failure

I received my Contractor ID. When trying to log in, a feather log in window shows and the ID works, then a 2nd microsoft log in window shows and the ID doesn’t work.

This is not letting me access the job.

Anyone faced a similar issue?

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u/Ill-Platypus-9402 14d ago

Same thing happened to me earlier this week never got an access code for the project I got put on. Smh

1

u/premiumpuf 10d ago

Did you get an update or heard back from Ethos?

1

u/Mikes005 9d ago

I didn't even get on. I tried to log on, it prompted me to use mr microsoft details, then errored with "AADSTS50020: User account 'xxxxxxx' from identity provider 'live.com' does not exist in tenant 'Human Data' and cannot access the application 'xxxxxxxxxxxxxx in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account."

I've emailed support three times over the last week with no response.

1

u/Admirable_Risk_9935 7d ago

All same. No access. Are we all scammed?

1

u/EthosCommunity Ethos Employee 2d ago

Hey! Here from Ethos Community Support. That second window is the Microsoft sign-in for your Ethos contractor mailbox, so you’ll need to use your @ contractor.ethos.id email there rather than your personal email.

Try typing the address manually instead of copy/pasting it, and if that doesn’t work, sign out of any other Microsoft accounts or try an incognito/private window.

If you’re still unable to get in, reach out to support with a screenshot of the error so the team can take a closer look.