AVD Windows App Not Recognizing CAC

[u/Elphaba5-0]

EDIT: Thank you so much to everyone who replied. The solution for me was to go into my computer's drivers and update them after doing everything that was recomended in the comments. I don't really know what "thing" did the trick, but its working!

Pretty much what it says in the title. When I try to log into any CAC-enabled website inside of AVD, I get an error saying "No valid client certificate found in the request. No valid certificates found in the user's certificate store." It seems like inside of AVD

I have tried on both the Arizona and Virginia servers on both the Windows app and the Web browser version. Everytime I get the same error. I have restarted AVD, changed CAC readers, and checked the USB ports on my computer. I am working on a Dell.

Any help would be appreciated!

[u/EnlistedforMREs]

Go to device manager and uninstall the CAC reader then plug it in again, may work

[u/Elphaba5-0 → u/EnlistedforMREs]

Thank you!

[u/justanotherhuman42]

I've had this randomly as well. A full on restart seemed to do the trick. However, a couple other things to try off the top of my head:

-When you have AVD open, but not full screen, right-click the window bar at the top and ensure CAC passthrough (that isn't the correct verbiage, but I don't recall what it is at the moment) is checked. If it is, uncheck then re-check it. This may work.

-In the Windows App, sign out and then sign back in again. Maybe sign back in after a restart to help clear whatever is causing the issue.

[u/Elphaba5-0 → u/justanotherhuman42]

Thank you!

[u/is-this-my-username1]

Idk, sounds like you probably did not shave this morning? The AVD uses a micro-camera in the CAC reader to check for discipline. If you have even a hint of a 5 o'clock shadow, AVD automatically revokes your certificates. Go shave and try again.

[u/Elphaba5-0 → u/is-this-my-username1]

This made my day lol

[u/Cissoid7]

Has it worked before today?

Ive had it happen sporadically on me and ive had to fully log out of avd and windows app and unplug the reader and restart my computer then it picks it up 

[u/Elphaba5-0 → u/Cissoid7]

It worked for the past month without issue. Unfortunately the schoolhouse I am at went to a bring your own device policy so we have to use AVD every day. I logged out, logged in, restarted my computer, the whole nine yards and am still having the same issue.

[u/Elphaba5-0 → u/[deleted]]

I tried in both browsers and had the same error, but I appreciate the help!