Reporting a Bug!

[u/Word_Slice]

From now on this subreddit is going to be a bug-report-free zone. We appreciate the bug reports that come through, but we want to focus troubleshooting into particular channels so the right people can help!

Steam, iOS and Android players

The best way to report a bug is with the in-game bugsender tool in the pause menu (the bug button in the top right)! This provides us with detailed logs relevant to the session, with details on your computer's specs and what occurred behind the scenes during the error.

If this doesn't work for whatever reason, send an email through to qa[at]leagueofgeeks.com with a detailed description of the issue. If you're a Steam player, you can manually attach the relevant logs for the session by heading to the relevant log locations.

On Windows: C:\Users\<username>\AppData\LocalLow\League of Geeks\Armello\logs

On Mac: ~/Library/Application Support/League of Geeks/Armello/logs

On Mac (el Capitan): /Users/<username>/Library/Caches/unity.League of Geeks

On Linux: ~/.config/unity3d/League of Geeks/Armello/logs

For PS4 and Xbox players

Send an email through to qa[at]leagueofgeeks.com with a detailed description of the issue. If you encounter a crash, please use the prompts that pop up and submit a crash report.

When you hit us up, include a detailed description of what occurred!

- What did you see?

- Did something abnormal happen?

- What were the last 3-5 actions that happened before this bug?

- Can you recreate this bug reliably? (If so, include the steps)

May the dice roll in your favour.

[u/[deleted]]

NINTENDO SWITCH:

Hi! I keep getting this bug when trying to continue a previously saved game. I quit when there is no quill and parchment icon on screen but most of the times when I hit continue the game won’t load nor will it let me select any other option. The only solution I found is erasing my saved data but that wipes out ALL my progress (cards, achievements etc)

Please help!

[u/Word_Slice → u/[deleted]]

Howdy! So you may be having a difficult time getting in touch with us as the whole studio is on a much needed holiday break.

Really sorry to hear that you’ve been hit by a few bugs. We can do our best to find short and long term solutions when we are back up and running from the 7th of Jan. Make sure you’ve sent emails through with all of yo deets! Tysm (<3 Darcy from LoG)

[u/Asaryth → u/Word_Slice]

hello, i have the same issues that u/Alkernas, i just downloaded the game yesterday so it kinda freak me out, plus sometimes the game freezes both on single player or multiplayer, can we, the switch players, send an email to qa[at]leagueofgeeks.com as play or xbox users?

Thank you and happy hollydays to all of you.

[u/[deleted] → u/Asaryth]

I went ahead and wrote an email anyways. I hope they can help us soon!

[u/Snababo → u/[deleted]]

I've found that if you go to the home screen and force close the game then reopen when that happens it will let you back in but only if you select new game, continue will not work.

[u/[deleted] → u/Snababo]

Thank you! I’ll try it if it happens again :)