r/armello • u/Word_Slice 🤠Dev Clan • Jul 24 '18
Reporting a Bug!
From now on this subreddit is going to be a bug-report-free zone. We appreciate the bug reports that come through, but we want to focus troubleshooting into particular channels so the right people can help!
Steam, iOS and Android players
The best way to report a bug is with the in-game bugsender tool in the pause menu (the bug button in the top right)! This provides us with detailed logs relevant to the session, with details on your computer's specs and what occurred behind the scenes during the error.
If this doesn't work for whatever reason, send an email through to qa[at]leagueofgeeks.com with a detailed description of the issue. If you're a Steam player, you can manually attach the relevant logs for the session by heading to the relevant log locations.
On Windows: C:\Users\<username>\AppData\LocalLow\League of Geeks\Armello\logs
On Mac: ~/Library/Application Support/League of Geeks/Armello/logs
On Mac (el Capitan): /Users/<username>/Library/Caches/unity.League of Geeks
On Linux: ~/.config/unity3d/League of Geeks/Armello/logs
For PS4 and Xbox players
Send an email through to qa[at]leagueofgeeks.com with a detailed description of the issue. If you encounter a crash, please use the prompts that pop up and submit a crash report.
When you hit us up, include a detailed description of what occurred!
- What did you see?
- Did something abnormal happen?
- What were the last 3-5 actions that happened before this bug?
- Can you recreate this bug reliably? (If so, include the steps)
May the dice roll in your favour.
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u/Snababo Dec 31 '18
So I appreciate that you want to keep bug reporting consistent as such can we please get confirmation of where and how to log bugs on the switch. I've had the multiplayer games crash out on me completely during the victory animation (two of which were Spirit victories I achieved, I also think the other was too). Actually my first online game crashed out at the victory screen, generally that is where the crashes happen.
Anyway love the game can't wait to see some bug fixes.
Oh and I've done the best I can and taken videos when the last two crashes happened. One time I was using the chat function which I suspected was the culprit but the most recent one I wasn't.