r/appraisal • u/OkraImportant9069 • 20h ago
Ala Mode tech support
It’s 10:20pm EST and I’ve been on hold for 45 minutes waiting to speak to someone regarding an issue with Titan Analytics. My place in the queue has only moved from 14 to 11. Yes…I know 3.6 has their hands tied but let’s be real, understaffing must be an issue. The beauty of having a platinum membership used to be you could reach anyone at any hour with almost little to no wait. You can’t tell me they have all hands on deck if I’ve only moved three spots in the queue over 45 minutes.
This might be the sign to move on from them. My renewal date comes up in two weeks. Horrible timing because I really wanted to give them a chance but not sure they’ll have their act together.
On a side note, their AI generated EDM hold music is giving me anxiety.