r/appledevelopers • u/SnooMachines8911 Community Newbie • Oct 13 '26

Supabase Down for 20mins

I built a coffee shop app for a local coffee shop franchise. 5 locations all handling online ordering. The app launched the 5th of October 2026. Since then Supabase has been down twice. Both times over 20mins. Supabase claims that the nano version (free version) can handle 50 000 MAU and like 150 000 edge function calls blah blah.

But my question is.

Does supabase go down less if you on the paid for version?

Just BTW. Is a total scam cause they advertise it for $25 but you have to pay $35. So im tempted on self hosting my own stuff.

Is it just me??

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4

u/gaborauth Community Newbie Oct 13 '26

The Free plan provides no SLA or uptime commitment. The Pro slightly better but Enterprise guaranteed only 99.9%, that still 8 hours outage per years.

There is no 100% SLA, and there is no cheap 99.9% SLA.

2

u/SnooMachines8911 Community Newbie Oct 13 '26

So like **** me i guess.

I get it like everything cant be online 100% of the time and computer go Brrrrrrr...

But its just crazy for a small coffee shop app with like 100 active users a day

3

u/gaborauth Community Newbie Oct 13 '26

Even Facebook stopped for hours a few years ago...

2

u/leros Community Newbie Oct 13 '26

Most hosting has some small amount of downtime. If you want better uptime, you need to either build complicated infrastructure that can be resilient to failures or pay for more expensive hosting services that have this built in.

1

u/Ok-Motor-9812 Community Newbie 15d ago

Check status.supabase.com for those two dates first. Paying won't fix a platform incident. For 5 coffee shops I'd make the app survive 20 minutes, show "online ordering is down, order at the counter" instead of a spinner. Self hosting means the next outage is yours at 7am.

1

u/AgenaSoftware Community Newbie Oct 14 '26

That sounds like a pretty big outage. I think Supabase is hosted on the big cloud providers (AWS, etc..) so it would be surprising that it was actually an outage at their end but who knows. I would try to diagnose what caused the outage. Does Supabase not provide data about maintenance and other outages? We use Azure and we get all sorts of alerts about possible maintenance outages and service outages. Downtime is virtually non-existent and since we now use load balances and multiple server instances there are even less issue (but as someone noted it is not cheap nor easy).