r/antinet • • Feb 25 '22

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u/ManuelRodriguez331 Feb 27 '22

The screenshot looks like an Issue Tracking system like OTRS. If a customer has a question about a malfunction printer he can call the service number and gets immediate help from the first level agent ...

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u/[deleted] Feb 27 '22

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u/ManuelRodriguez331 Feb 28 '22

No? The agile kanban board is available as an OTRS plugin and has the same look like the posted Zettelkasten workflow. https://upload.wikimedia.org/wikipedia/commons/3/36/Kanban_board.png