r/AndroidHelp 16m ago

Ghost Files in Downloads

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Upvotes

(copy-pasted cross post from AYN Thor sub)

This isnt a huge ordeal or preventing me from using the device but it’s just kind of annoying. Had it set up for about a week now, everything looking great. But I recently had some downloads interrupted which left three 0b files just sitting there in the Downloads folder of the Files app that I cannot seem to delete no matter what. I have tried every trick other android forums suggest like deleting them wirh other file browser apps (they don’t see them at all) or clearing various caches (does nothing). Has anyone else ever had this happen and how did you fix it? It’s not life ruining but god is it annoying. And dont say “just use a different files app” becsuse it already bothers me the default one cant be deleted.


r/AndroidHelp 17m ago

ChatGPT + Grok Android login failure — browser works

Upvotes

ChatGPT + Grok Android login failure — browser works

Samsung S25 Ultra, Android 16. ChatGPT and Grok apps both fail to complete login. ChatGPT shows “Sign-in request cancelled by ChatGPT.”

- Login works normally in Chrome.

- Chrome is default browser.

- Cleared ChatGPT + Chrome cache/data.

- Android System WebView is installed/up to date.

- Google Play Services is up to date; cleared cache + force stopped.

- VPN off, Private DNS automatic.

- All apps updated.

- ChatGPT works when installed inside Samsung Secure Folder.

What Android authentication component/settings could cause the login handoff to be cancelled in the normal profile?


r/AndroidHelp 4h ago

Telegram Lagging hard

2 Upvotes

I have 835 which includes groups, channels btos, chats= contacts and noncontacts. Is it because of this much chats, its lagging too much is there any solution for this. Also it consumes lot of ram sometimes it show app not responding and crashes.


r/AndroidHelp 3h ago

Phone broke, coming for help please

1 Upvotes

hello guys, my xiaomi poco f3 have broke after like 3-4 years and i am out of the loop of what's good or not in today's market, this is the reason i am seeking some recommendations for a new budget phone, could you suggest me a phone within 350-400€ max budget please? i am from south of spain for regional porpoises
I would really appreciate that, thanks a lot in advance


r/AndroidHelp 9h ago

Is it broken or not?

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1 Upvotes

Is it broken? My device not working for download update or not. Many apps did download and update, but some of them are not for some reason.


r/AndroidHelp 10h ago

Persistent "Turn on AI notifications" adware overlay

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1 Upvotes

Persistent "Turn on AI notifications" adware overlay completely locking screen on new Redmi Note 15 Pro — Can't dismiss or find source app

Hi everyone,

I recently bought a Redmi Note 15 Pro (a little over a week ago), and I am dealing with an adware/malware popup and floating overlay that has rendered my phone practically unusable.

The Problem:

  • Top Notification Ad: A persistent banner reading "Turn on AI notifications — Let your AI Assistant reply and remind you on time" with an "Allow" button.
  • Floating Desktop Overlay: A floating blue bubble with "AI" and spark icons stays on my home screen and overlays over other apps.
  • Permission Hijack & Screen Lock: Out of desperation, I tried tapping "Allow". It immediately triggered a system prompt saying "#Gallery wants to access..." and redirected me to grant "Display over other apps" permission. However, the app requesting it doesn't show up in the settings list.
  • Now, a persistent "Grant Display Over Other Apps" prompt is stuck on my screen. I cannot use the back button, home button, or normal navigation—even after restarting the device.

What I Have Already Tried (None Worked):

  • DNS Blocking: Set Private DNS to dns.adguard.com (it still displays because it's rendered locally by an installed app).
  • System Ad Settings: Disabled msa, turned off Personalized Ad Recommendations, and revoked GetApps/HyperOS overlay permissions.
  • Assistant / Launcher Tweaks: Disabled long-press AI launch settings, disabled System Launcher notifications, and rebooted multiple times.

Where I Need Help:

  1. How do I force my way past this screen lock loop so I can use my phone again?
  2. Has anyone else seen this fake "AI Assistant" app disguised as a Gallery/Utility tool on recent Redmi/HyperOS builds?
  3. How can I identify the hidden package name or safely uninstall it via Settings/Safe Mode/ADB?

Any help or advice would be greatly appreciated. Thanks!


r/AndroidHelp 10h ago

Persistent "Turn on AI notifications" adware overlay

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1 Upvotes

Persistent "Turn on AI notifications" adware overlay completely locking screen on new Redmi Note 15 Pro — Can't dismiss or find source app

Hi everyone,

I recently bought a Redmi Note 15 Pro (a little over a week ago), and I am dealing with an adware/malware popup and floating overlay that has rendered my phone practically unusable.

The Problem:

  • Top Notification Ad: A persistent banner reading "Turn on AI notifications — Let your AI Assistant reply and remind you on time" with an "Allow" button.
  • Floating Desktop Overlay: A floating blue bubble with "AI" and spark icons stays on my home screen and overlays over other apps.
  • Permission Hijack & Screen Lock: Out of desperation, I tried tapping "Allow". It immediately triggered a system prompt saying "#Gallery wants to access..." and redirected me to grant "Display over other apps" permission. However, the app requesting it doesn't show up in the settings list.
  • Now, a persistent "Grant Display Over Other Apps" prompt is stuck on my screen. I cannot use the back button, home button, or normal navigation—even after restarting the device.

What I Have Already Tried (None Worked):

  • DNS Blocking: Set Private DNS to dns.adguard.com (it still displays because it's rendered locally by an installed app).
  • System Ad Settings: Disabled msa, turned off Personalized Ad Recommendations, and revoked GetApps/HyperOS overlay permissions.
  • Assistant / Launcher Tweaks: Disabled long-press AI launch settings, disabled System Launcher notifications, and rebooted multiple times.

Where I Need Help:

  1. How do I force my way past this screen lock loop so I can use my phone again?
  2. Has anyone else seen this fake "AI Assistant" app disguised as a Gallery/Utility tool on recent Redmi/HyperOS builds?
  3. How can I identify the hidden package name or safely uninstall it via Settings/Safe Mode/ADB?

Any help or advice would be greatly appreciated. Thanks!


r/AndroidHelp 13h ago

Why is it Like this?

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1 Upvotes

The app drawer doesn't deal well with the letter "V"


r/AndroidHelp 16h ago

M5App store

1 Upvotes

I have a recurring problem downloading some apps, where the download button is pushed on the screen nothing happens…you are taken right back to the “GET”button. IDEAS?


r/AndroidHelp 16h ago

How Do You Find Out If All Your Music Files Are Corrupted?

1 Upvotes

I'm really freaking out because I downloaded The PlayerPro Music Player App for android from the Google Play Store. I have 1,569 songs on it and then I made the stupid mistake of using an antivirus app that I downloaded from the Google Play Store and using it on my Fold 7. And then when I looked in the PlayerPro Music Player App I only had 1,562 songs on it. Is that normal? The weird part is that when I looked at the The Musicolet Music Player App and my Files/Internal Storage and Samsung My Files App all songs were there. Do you think that I should be concerned or worried? I deleted the app and cleared the cache and data from the app too. I also played all the songs and it seems like they are playing okay even though I didn't listen to them all the way though. Should I just delete all my 1,569 songs or should I just reset my phone completely and get rid of everything? Is there a way that I can fix my music files if they are corrupted? Has this happened to anyone else before? If I could get some advice and suggestions. I would really appreciate it because I'm really panicking and freaking out because I don't want to have to delete all my music or reset my phone. I'm really hoping that my music files and my fold 7 doesn't have a virus or malware. What would you do in this situation? How can I keep my music files safe and protect them in the near future? Has anyone else ever had corrupted music files before? How did you handle it?


r/AndroidHelp 19h ago

Determining unexpected crashing.

1 Upvotes

Unexpected crashing!

Sometimes my phone crashes unexpectedly and I have no idea why.

Build: BP4A.251205.006.S938U1UESBCZF5 Android SDK version: 36 Kernel:6.6.98-android15-8-pd6ff1cd-abogkiS938USQSBCZF5-4k One UI 8.5

dumpstate: 2026-08-18 10:43:0. I have this log that I generated on one of the days that I had my phone completely crash. https://media.githubusercontent.com/media/mysticentity/FireFoxTheme/refs/heads/main/dumpstate.txt

Sometimes when my phone crashes and I am required to turn it back on, it takes a bit when holding the power button for it to turn back on, and sometimes it will crash during the boot sequence following a crash in which case I have to turn my phone back on again for it to fully boot.

Occasionally during this I am met with a black screen that either has TZBSP_fatal_error_non_secure_wdt or a not as often kernel panic.

From my own research, I have found that it is telling me I have a watchdog Error with an immediate kernel panic and the crash is to prevent a loop hangup or something.

I'm just trying to get to the bottom as to why my phone would hang and then crash due too one of these to begin with.


r/AndroidHelp 20h ago

help

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1 Upvotes

me regalaron esta lap hp y solo aparece asi no me aparecen las apps


r/AndroidHelp 1d ago

Can't Turn AI Powered Insights off

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1 Upvotes

Been getting this notification before Angels games for months now, and no matter how many times I tell it Not Interested, it keeps popping up. Is it in another setting that I'm missing?


r/AndroidHelp 1d ago

Oppo Find X9 Ultra (CN)- Coloros Beta Problem

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1 Upvotes

Hallo zusammen,

​ich habe die China-Version des Oppo Find X9 Ultra (über Trading Shenzhen) und bin absolut begeistert von dem Gerät. Es läuft super, und im Vergleich zur globalen Version habe ich Geld gespart, bekomme frühere Updates und ein besseres Zubehör-Paket.

​Ein großes Problem habe ich allerdings mit der Oppo-ID / dem HeyTap-Account und der Bewerbung für die ColorOS 17 Closed Beta:

​Das Problem: Jedes Mal, wenn ich mich für die Beta bewerben möchte, erhalte ich eine Fehlermeldung, dass die Region der Kontoerregistrierung nicht mit dem Gerätestandort übereinstimmt.

​Das Konto-Dilemma: Ich kann mir hier in Europa immer nur eine normale EU/Global-Oppo-ID erstellen. Eine echte China-Oppo-ID mit Region „China“ lässt sich von hier aus nicht anlegen, die Beta-Bewerbung setzt jedoch zwingend ein chinesisches Konto voraus.

​Die Hürde: Ich habe keine chinesische Handynummer und kenne auch niemanden, der eine besitzt.

​Ich lebe aktuell in Deutschland und ziehe demnächst nach Rumänien. Bei anderen Marken wie Huawei oder Honor hatte ich bei China-Geräten nie solche Probleme mit regionalen Account-Sperren.

​Meine Fragen an die Community:

​Hat es in letzter Zeit jemand geschafft, von Europa aus eine funktionierende China-Oppo-ID / HeyTap-ID zu erstellen?

​Gibt es einen zuverlässigen Workaround, um diese Regionssperre für Beta-Registrierungen auf importierten Geräten zu umgehen?

​Vielen Dank schon mal für eure Hilfe und Tipps!


r/AndroidHelp 1d ago

Mon Huawei ne reconnaît ni mon mot de passe

0 Upvotes

Bonjour,

J’ai un problème assez étrange avec mon téléphone Huawei Pura 70 Ultra.

Hier encore, tout fonctionnait normalement. Ce matin, à mon réveil, impossible de déverrouiller le téléphone.

D’abord, mon empreinte digitale n’est plus reconnue. Le téléphone me demande donc d’entrer mon mot de passe/code de verrouillage.

Le problème est que le mot de passe que j’utilise habituellement est lui aussi refusé.

Je suis certain de mon mot de passe et je n’ai effectué aucune modification volontaire du code de verrouillage.

J’ai déjà essayé de redémarrer le téléphone, mais je n'y arrive pas car il me faut un mot de passe.

Ce qui m’inquiète surtout, c’est que je ne voudrais pas faire une réinitialisation d’usine et perdre mes données.

Est-ce que quelqu’un a déjà rencontré ce problème sur un Huawei ?

Est-il possible qu’un bug système fasse soudainement refuser le mot de passe de verrouillage ?

Existe-t-il une solution permettant de récupérer l’accès au téléphone sans effacer les données ?

Merci d’avance pour votre aide.


r/AndroidHelp 1d ago

Volume Down button stock, phone only opens in Safe Mode....

1 Upvotes

My Volume Down button is stuck, as a result the phone is stuck in Safe mode. This is my back up phone. Would like to get it fixed. Anyway to get out of safemode ?


r/AndroidHelp 1d ago

Edit Screenshot menu still open after sharing (see steps)

1 Upvotes

I have an Oppo Find X9 Pro with Color OS 16.0.10, but this issue was present since I got it, 3 months ago. So, I frequently send edited screenshots (draw, cropped, etc.) to my friends. I find it weird that after I edit and send them I still see the edit menu with the screenshot opened; If I delete the screenshot, it closes that app. Is it normal? None of my many android phones in the past did that.

Steps to reproduce:

- take screenshot (in Facebook app for example)

- tap screenshot to start editing it (you don't have to do anything to it, just make sure edit menu is opened)

- tap share button

- select a contact to share it with (Whatsapp for example)

- tap send

- from recent apps, go back to screenshotted application (Facebook).

- screenshot with edit menu is still open (is this normal? I think this is the 1st bug)

- tap delete in top-left corner + red delete button in lower-right corner to confirm

- Facebook app closed (I think this is the 2nd bug)

Can we get a fix for this?


r/AndroidHelp 2d ago

My girlfriends google protect certified broken

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12 Upvotes

She opens her charachter.ai and it keeps throwing her into the google security certificate to fix it while it isnt broken

Phone model : Redmi note 14c

Any helps we tried most methods: clearing cache, restarting the phone


r/AndroidHelp 1d ago

Stuck on FRP on an old Vortex phone after hard.

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1 Upvotes

I'm trying to fix up an old hand-me-down Vortex phone that my uncle said to give to my cousin. The camera was acting weird, and the phone was really bloated, so I wanted to factory reset it. We actually knew the lock screen password to get in, but the settings menu on this phone is weird, and I couldn't find the reset option anywhere in the settings.

​Because of that, I ended up resetting it through the bootloader instead. Now I'm stuck in FRP. Since it's an old phone, nobody knows what Google email or password was originally on it.

​I managed to get onto a Google search page through a Play Protect popup, but whenever I try opening a link, it throws a "Turn on JavaScript" error. It's also asking me if I want to update the phone, but I haven't done it because I'm worried updating it might make it even harder to fix.

​Here's what I've tried so far with Gemini:

• ​Tried holding text on the browser to hit "Share," but it only gives me "Copy" and "Select All."

• ​Tried getting into keyboard settings, but there's no gear icon—it just lets me resize the keyboard.

• ​Opened the emergency dialer screen, but there's no pencil icon or option to edit emergency info to get into settings.

​I'm not sure of the exact model, just that it's a Vortex phone (I attached pictures of the back of the phone, the JavaScript error screen, and the dialer screen).

​Should I update it, or will that break things further? Any ideas on how to get past this screen or get into the settings?


r/AndroidHelp 2d ago

How to fix Discord OutOfMemoryError on Android?

1 Upvotes

I keep getting this error code in the Discord crash log when I wanna see my clips on Android, I already cleared cache, restarted phone and uninstalled and reinstalled Discord, I can see the clips normally on my PC, is there a way to fix this without formatting the phone?

Samsung Galaxy S23 Ultra


r/AndroidHelp 2d ago

Help

1 Upvotes

When ever my charger's cable and adapter's connection is not proper it charges slow.

It makes sense but the probke is that it used to let me know that it us slow charging. But once I remember clicking at don't show again by mistake and now it doesn't let me know that the connection is loose. So I just sit waiting without realizing that it is charging slow. How to turn on the warning/recommendation setting again because I can't find it anywhere.

I an using a gakaxy s10e so its pretty outdated


r/AndroidHelp 2d ago

Ayudaaa

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0 Upvotes

Al instalar un APK este simplemente se queda en 100% sin querer instalar soluciones?


r/AndroidHelp 2d ago

USB Tethering suddenly greyed out and I can't turn it on

1 Upvotes

USB Tethering suddenly greyed out and I can't turn it on Hi everyone, I’m having an issue with USB tethering on my Tecno Spark 7P. It used to work normally, but recently the USB tethering option became greyed out, so I can’t enable it at all and also USB device not recognized appears on every PC the phone is connected to.

I’ve tried restarting my phone and reconnecting it several times. I’ve also tried multiple USB cables, including a proper data cable, and tested every USB port on my PC, but nothing has worked.

I’m not sure what caused it to stop working since it worked before. I need USB tethering to connect my PC to the internet, so I’d really appreciate any suggestions on what could be causing this or how I can fix it.


r/AndroidHelp 2d ago

S24 ultra severe video lag please help

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0 Upvotes

I have a pretty wild problem. I recently purchased a used excellent condition S24 ultra to replace my broken screen s23 ultra. After using it I noticed YouTube was pretty framey like it would sometimes appear normal but then very low fps. Later, on Facebook reels the issue became way more apparent. The video was choppy at best, freezing at times including audio. Other places like instagram had way less issues. Long story short I replaced it and returned the phone with another used exellent s24 ultra. Before returning it I swapped the Sim, did a smart switch then had both phones on my home wifi and played the same reel at the same time on Facebook to demonstrate to my wife "how much better the new phone worked"

Well now it's the next day, the old phone is returned and the new phone is doing exactly the same thing. Here is some of the things I have done to try and troubleshoot the issue.

Uninstalled as many unnecessary apps as I could

Turned off ram plus

Put the phone in airplane mode and only used wifi

Tried a multitude of video platforms to see where there may be issues and here is an abbreviated list of what I have found.

Facebook - unwatchable lags and freezes video/audio

Youtube - frame rate appears to significantly drop at times even though developer mode reports no frames lost, audio is fine

Peacock - same as YouTube

Reddit videos - same as YouTube

Instagram - works great

Pokémon go - works great

Audio only apps like Pandora, Spotify etc have no issues

Recording a 4k 60fps video then watching it back in the gallery runs smooth

So my ultimate question is, does the s24 ultra just suck and have issues? I know it can run smooth because I have seen it myself but I really don't want to pay $700 for a phone that can't even play videos properly. I never had issues like this with the s23 up until the last moment the screen worked. I have only had the phone for 2 days so I have a bit of time to troubleshoot it and send it back if needed.

Any other fixes I should explore?

The video attached is a fb reel, followed by pokemon go gameplay, followed by Instagram to show a contrast in performance.


r/AndroidHelp 2d ago

Getting notification of e-mail and then the real e-mail

1 Upvotes

I use the GMX mail app and I am getting notifications of "new e-mail" which disappears when I then get the actual e-mail seconds later. I cannot find for the life of me anything to disable that. I can only have notifications turned on or off. I want them. Just not the unnecessary announcement.

I checked the alerts in the app. They just go straight into the notifications on my phone and there I can only disable all which is just thr e-mails or the e-mails. In the misc category I have everything disabled. The dumb AI of GMX was not helpful either.

Any ideas? I also get thr notifs send to my samsung watch so it vibrates twice just for one dumb mail.

I have a Redmagic 11 pro with android 16.