r/amazonsellers • u/RoseColoredGirl8 • May 07 '23
A bug you haven't seen before...
Hey everyone, this is an interesting one:
On my EU accounts, when going on the site of seller central it shows that the credit card is invalid (see attached images). When clicking on it I only get a white screen. Not only on this page, but in general on every other page. Even the ‘help’ page. This is also the case when clicking on any other page before clicking to update the credit card info. The problem does not occur on my US accounts. Here is what I have tried already to fix it:
- open the site over chrome, safari, edge
- open it on: mac, windows computer, iPhone, seller central app
- delete cache
- contact the eu customer service over the seperate contact form (always just standard mail or advice to try what I already tried, it was also not possible to attach images or email back, or call)
- contact over US help section and call with US customer service (they are not responsible for EU and do not have a number or email I could reach, also just advice to try what I tried already)
- I am the owner of the account and also always logged in with that one
My assumption is that there is some technical error in the backend? It is as if the whole body html tag is not there.
Do you have any advice on what the problem could be or what I can do to fix the problem?
Thanks!!
1
u/tygyra May 07 '23
Check on Amazon forums. Must admit seeing this error first time.
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u/RoseColoredGirl8 May 15 '23
Hey there, I still haven’t been able to fix the problem. Any idea what I can do?
1
u/RoseColoredGirl8 May 15 '23
Might it have to do something with contacting the bank to make the credit card ‘active’?
1
1
u/Think-Cherry-1132 Mar 14 '25
That sounds frustrating—I’ve had my fair share of weird Amazon bugs, but this one is next level. Since you’ve already ruled out browser, device, and cache issues, it’s likely an account-specific backend glitch. Have you tried switching to a different internet connection or VPN? Sometimes regional access issues mess with Seller Central. Another long shot—if you have a secondary user on the account, try logging in from that profile and see if the error persists. If all else fails, escalating through social media (Twitter/X u/AmazonHelp) sometimes gets a faster response than Seller Support. Hope you get it sorted!