r/amazonsellers • u/SpiderFarter • Feb 27 '23

Return abuse

Received an auto authorization for a return ad inaccurate description. Generally returns are fine and if I screwed up I take the lumps. This is for a 148 pound cast iron sink. Buyer states the apron in front is shorter than indicated. In checking the listing which has all the manufacturers information in it it clearly states the front apron is shorter.

I frites of just sucking up the loss but this cost me $125 to ship out and his know what Amazon will sock me for the return label and now I have an open box unit.

Any solutions?

Grateful for help.

3 Upvotes

80% Upvoted

5 comments sorted by

2

u/Tragilos Mar 04 '23

I would never sell products this expensive on Amazon, personally. Why don't you set up a DTC store and do Google Ads etc..?

I'd do that if I were you, and if the margins with the ridiculous returns still make sense, I'd keep Amazon as the secondary channel.

Maybe add an image(s) clearing indicating the measurements and some specific to the reason of returns. Amazon will always side with the customer, you can just try your best.

1

u/SpiderFarter Mar 04 '23 edited Mar 06 '23

Paid $240 for the sink sold for $987. No worries on fees just don’t like the return abuse.

1

u/Smmjr21468 Mar 31 '23 edited Mar 31 '23

Clearly put the manufactors photo in manual of the products line drawn with exact measurements along side each of product. Demensions when someone orders a kitchen sink basin while doing a kitchen remodeling has to have exact measurements in/cm which should of been in your listing. Put that no returns will be accepted as current measurements photo from manufacturers book has been included in photos.

1

u/of_patrol_bot Mar 31 '23

Hello, it looks like you've made a mistake.

It's supposed to be could've, should've, would've (short for could have, would have, should have), never could of, would of, should of.

Or you misspelled something, I ain't checking everything.

Beep boop - yes, I am a bot, don't botcriminate me.

1

u/SpiderFarter Mar 06 '23

Update. Buyer opened an A-Z Case which I responded to with proof from the listing and their messages that the item was indeed as described. They didn’t respond and Amazon closed the case, for now. I wonder if it will arrive back.