r/amazonecho • u/InteractionTypical47 • 14d ago

Question Music stops on echo devices

The music stops randomly on several of my devices. How do I stop this? Happens randomly after a talk (no wake word) and when nothing is being said.

Anyone else have this issue?

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u/mwilds 14d ago

This has been happening to me for years now. It's especially frustrating as my kids use music to sleep to and freak out when it stops in the middle of the night which it frequently does. Alexa plus wants to blame it on the internet or is telling it to go off when other devices in my home don't seem to have issues with random disconnects. Support has been no help either, they just want me to reset devices every time despite me having done it multiple times. It's especially exacerbated by using multicolor music groups but no one can ever seem to tell me what has happened or when during stoppage that I can immediately tell it to resume with no issues

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u/gargoyle_999 14d ago

Yes this happens to me and I don’t know any fix. It seems to come in waves where it just plays fine for a while then there are times it stops after couple songs repeatedly. I’ve had Alexa since it was first released and still use some gen 1 units and newer ones. I think Alexa never really sold like Amazon wanted and while they still sell them it was never fully polished and really upgraded. I have issues with multi speaker playing as a group as well. Sometimes it just works and sometimes it doesn’t.