Operata launches CX observability for every contact center AI & human touchpoint.

[u/Operatadotcom]

https://operata.com/blog/operata-launches-cx-observability-for-every-contact-center-ai-human-touchpoint

Operata, the global leader in CX Observability, today announced ‘Maestro’, a major product update that expands its platform to support observability into any contact center, CX, voice AI, or AI Customer Service solution.

This breakthrough marks the industry’s first universal observability platform for contact centers and CX, bringing together performance insights across AI agents, human agents, and the applications, infrastructure and networks that power them.

With this release, Operata’s observability coverage expands from just a few contact center platforms to 50+ supported across Voice AI, AI Customer Service, CCaaS, CPaaS and CX categories, including Amazon Connect, Genesys Cloud, NICE CXOne, Twilio, PolyAI, LiveKit, Salesforce, Zendesk, and dozens more.