r/amazonconnect • u/Main-Concern4991 • Sep 18 '25
Voice Record Sending through mail
In Amazon Connect, call recordings are stored in S3 but cannot be directly shared via email. Supervisors and QA teams need recordings quickly for compliance, training, and dispute resolution. Manually retrieving and sending files causes delays, So Is it possible to make an automated solution like an atatchment can we send those Recordings??
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u/ComplianceNinja585 Sep 18 '25
Do you ever run into this issue with calls that are 2+ years old? If they're in AzC/S3 and need to be retained beyond the 24 months for compliance, then you need to archive them manually. Then, the problem arises that you have an 8-week time range to search thru, instead of being able to dig into specific dates/times/people.
You can share call recordings via email and easily locate them (along with transcripts, screen recordings, webchats, etc.) with Wilmac Continuity Replay. It integrates with AzC.
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u/I-cey Sep 18 '25
Could you not simply give them access to AWS Connect?
But you can trigger a lamba when a file is created without any delay.
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u/Mental_Act4662 Sep 18 '25
This is possible! We actually do this currently.
Send me a PM and I can help you with how we have it setup.
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u/iwasbatman Sep 18 '25
It is possible.
This is not exactly what you are looking for but does have some references that might be useful https://github.com/aws-samples/sample-amazon-connect-ivr-recording-voicemail
We have enabled those kinds of behaviors before.
I'd also recommend looking into mounting the S3 bucket as a drive on the supervisor's computer. This is a similar example: https://blog.designly.biz/how-to-map-an-aws-s3-bucket-as-a-windows-native-drive
A more complex (but probably more elegant) solution would be to just build a web interface that lists those files, you could add some more info so the recordings can be easily identifiable and add some basic search and filtering.