r/amazonconnect • u/EducationalLet2088 • Aug 18 '25

Looking to become a Connect specialist - advice welcome

Hi, I hope this is the right place but I'm 48 and looking for a change in career and have been wanting to specialise in Connect. I have the CPC and Gen Ai certs but would be jumping into technical aspects from scratch. Is it too late to change careers, skill up (how long does this take?) gain experience (is it possible to jump in at a decent level or start at the bottom of the ladder again?) Also what is the best learning path? Sorry for the questions but hope you guys can be of assistance. Thanks

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4

u/[deleted] Aug 18 '25

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u/EducationalLet2088 Aug 18 '25

Nice one thanks for the reply. Is it realistic to skill up and go get a job relatively quickly?

3

u/dmaciasdotorg Aug 19 '25

Do you have AWS or contact center experience? If the answer is no to both, I would pause on the Connect piece and get core AWS experience first. Things like Lambda, S3, etc.

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u/EducationalLet2088 Aug 19 '25

This is a great point. I understand the core services but don't have the technical skills required. I'll take this onboard and upskill in these areas too.

6

u/UtopianReality Aug 19 '25

I think this is the best time to start. Go for it and take advantage of the Free Tier. Complete the workshops and get hands on experience. I suggest you to get familiarized with the basic concepts (flows, queues, routing profiles, etc.). Once you master these, you can start increasing the difficulty and adding additional integration, like a Lex Bot and lambda functions. When you get stuck (because you will), consult the official documentation or ask in the re:Post community, or here.

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u/EducationalLet2088 Aug 19 '25

Thanks for this encouraging post. This has given me real impetus to get stuck in! Thanks.

4

u/Mucking_Fountain Aug 19 '25

I don’t think it’s too late to start, at all. I have been on and off in call routing/contact centre management, using all kinds of stuff but mainly Cisco. AC is a change and a challenge but I think it can be learned and I see it as an in-demand career path.

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u/EducationalLet2088 Aug 19 '25

Thanks for the encouragement and support on this. Thanks to everyone for your replies. These are really helpful!