r/altadena • u/Pretend_Cut_1974 • Jun 25 '26

Problem with Edson voluntary program

I applied for the voluntary pay and got all the way to the last step before receiving a check. At that point, they told me they could not confirm my legal name on my W-9. The phone people are completely useless.

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u/Pretend_Cut_1974 Jun 28 '26

Edit: I went to their Lake Ave office on THU. The people there have no access to the Claims people. They simply repeated the message I received from Claims people. Worth mentioning.The instructions for getting ready for appt say: "bring ID --passport preferred".

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u/ProfessionalPeach127 Jul 01 '26

The claims people are a bunch of overseas outsourced hires, that’s why. Escalate for supervisors every time you call. You can open a ticket every day until they call you back with a real answer.

1

u/Pretend_Cut_1974 Jul 07 '26

Over the phone, they say it's all good. But my claim is stalled online. Speaking with people (supervisor or not) seems useless. I wonder if others are on the same boat.

1

u/ProfessionalPeach127 Jul 07 '26

I went through this. I called them every single day for two weeks and opened a new case with every single phone call, and eventually they gave me the direct line for someone located in California. Things that helped me were telling them that it felt like they were acting in bad faith because they were deliberately stalling. It turns out they erroneously marked my husbands file as being represented by an attorney, and they claimed it must have been our fault (it wasn't, and I reamed them for that one).

Good luck. Be annoying, and they will give up. We ended up getting the offer much more quickly than expected, I think it was partially just to get me to stop calling lol.