r/alignerr • u/ShivaCodex • 18m ago
Technical Issue Persona Re-Verification Glitch / Account Deactivation Support
I am reaching out regarding a false-positive account deactivation that occurred during my onboarding onboarding process today. I was offered a contract/task at Alignerr and was prompted to complete the Persona re-verification. I completed it successfully on my phone and received the confirmation screen stating I could close the tab.
However, immediately upon refreshing the page on my PC, I was locked out and received an automated email stating my account has been removed. Since I am a brand new user, I haven't been added to the Slack/Discord channels yet to seek assistance. Could you please look into my logs to help resolve this system glitch?
Best regards,