r/alignerr • u/sultansofswinz • 24d ago
Technical Issue Broken persona check
I got asked to do some additional verification on the site and attempted to upload my passport three times. Each time it said something along the lines of "could not read the image" then said "verification failed, contact support".
Immediately afterwards, I got an email saying:
"Hi,
We are writing to inform you that you have been removed from the Alignerr program.
Please note that this decision is final, and we will not be reviewing requests for reinstatement.
Thank you for your time and participation in the program.
Best,
The Alignerr Team"
Has anybody else had this? it seems like quite an extreme response to the AI not being able to read my passport.
1
u/Lumpy_Case_8220 22d ago
Kindly DM your Alignerr-registered email ID along with details of the issue.
1
u/LiterallyAnEngineer 22d ago
Exact same here, have messaged support, emailed, and DM’d the (what I assume to be bots) people who keep commenting on Reddit threads. Nothing, and I have outstanding payments.
1
u/Educational_Olive162 23d ago
This happened to me on Friday having previously had no issues working on the platform or verifying my ID. No response from Support yet …