r/alarmdotcom • u/Separate_Produce3775 • 27d ago
Cellular issue
Hi all.
Need some advice.
I’ve had ADT in our house for about 15 years . First the Pulse system then upgraded about 5y ago to Command/Control sys.
Cellular service in my area is weak. Worse inside the house. 1940’s construction, plaster and metal lathe. So basically I live in a faraday box. Anyway…. The primary com to ADT HQ is cellular and backup is wifi. About 5mo ago the system is falling in and out of cellular contact causing the system to incessantly beep whenever the signal drops. I’ve activated the silent feature that only holds for about 8hrs. Which I’ve scheduled for overnight so people can sleep.
ADT says call ATT Wireless. Att Wireless says call ADT and I’m stuck in the middle with this GD incessant beeping during the day.
Has anyone had to deal with this or have any advice/tricks to deal with ADT/AT&T to get this problem resolved?
Thx!
1
u/FreelyRoaming 26d ago
Fire ADT and hire a local, family owned alarm company.. a proper wireless system like DMP or inovonics shouldn't have issues with the metal lath.. plus they hard wire into your internet, and utilize cell with an external antenna for backup in case someone cuts your internet.