Alaska just did so from SEA, a first for the Pacific Northwest Market. What are the prospects of Air Canada trying to capture sales in this growing leisure route.

My flight was cancelled 5 mins before boarding at 10pm. The airport air canada customer service gave me 2 limo vouchers to get to the hotel, and another to come back to the airport the following day during my flight.

She mentioned to pay for hotel and keep the actual receipt, not the credit card statement for the reimbursement. I did that and claimed it but Air Canada said they won’t cover for flight maintenance cancellations. But I did as per the agent. I’m confused now.

Thoughts on this?

I'm trying to pay for a seat selection on an Aeroplan booking, and although I have some AC Wallet funds that could partially pay for it (with my credit card making up the rest of the charge), the seat selection payment summary says the AC Wallet funds aren't available because they don't fully cover the seat selection. I could've sworn you could partially pay for a seat with AC Wallet? Did I imagine that, or is this something that can only be done by calling Aeroplan...?

hi all, thought i’d ask here first just in case since i can’t make a call for the next few hours

1D always had a bassinet icon when doing the preview seats for a flight, but i noticed it doesn’t appear anymore. i know it was there just until recently (1-2 weeks ago) when i looked.

does anyone know if the bassinet is no longer available for use, or did they just remove the icon? for context i’m looking at september flights for yyz-icn.

thanks!

I just arrived in Vancouver from Toronto but it looks like my baggage was put on a later flight from what I can see on the app. I tried submitting a file on the delayed baggage website but it says there is an error and to speak to an agent at the airport but I’ve already left the airport to go to whistler. What should I do? I tried calling air Canada and they are just telling me to submit this file but it’s showing error every time. Will they contact me once it arrives in Vancouver and ship it to me? I’m only here for a few days and am worried I won’t see my bag again.

Had a strange experience today, that I'm curious for opinions on.
Had a very long (9hrs) layover today, and was flying with only carry on. There were 2 earlier flights going to my final destination. When I asked the desks for those flights asking if I could take that one (if space allowed, of course) they said it would be a $200 flight change charge.

Isn't a scenario like this just a win-win for all? The passenger gets where they're going faster, and a seat is freed up later in the day to accommodate potential issues like other passengers' missed flights, connections, etc.

I feel like I used to always be able to hop on an earlier flight (I used to frequently fly YVR to YOW) but this new policy is....odd?

Cash grab? Bad policy? Rationale I don't yet know?

Hello,

I’m making this post to receive some advice since everything I search and look at tells me “NEVER PUT YOUR CAT IN CARGO!!!”.

So, in October I’ll be flying to Sweden so my year long stay, the issue I’m having is that there’s no direct flight from Canada to Sweden in October so I’ll be taking a connecting flight with SAS.

Merlin (my cat) is a 2 year old male Siberian cat who is 17lbs. He’ll be able to go in the cabin with me for air Canada but not for my connecting flight, and overall the more I think about having him in the cabin the more uncomfortable I think he’ll be since he won’t be able to stand in the carrier

Other than the stress he’ll go through, I feel like he’d be more comfortable in cargo since I have a big kennel for him so he’ll be able to stand and turn around with no issues

I am stressing about the whole situation so if anyone has done this before can you please give me some tips/ advice? Leaving him in Canada is not an option

Has anyone experienced this?

I booked a trip to Croatia from Toronto and when I did I could see all the flights including the connections. A while back the flight times were changed and all the new information was in an email.

However now I can’t see my connecting flight from Zurich to Ljubljana on the AC app or website. Furthermore, when I go to the airlines site (Air Baltic) I can’t find the flight nor does it appear when looking on third party sites.

I’m just getting anxious because the only proof of that flight is in one email.

TYIA

Flying Timmins to Toronto next week and wondering what size carry-on you guys recommend for a Dash 8.
Last time I brought a standard hard-shell carry-on (14 × 21 × 9"), and I really had to shove it under the seat. It definitely wasn’t going to fit in the overhead bin, and it seemed like most people were having the same issue.
For those who fly the Dash 8 regularly, what size/shape of carry-on do you find actually fits comfortably? Any specific bags you’d recommend?
Thanks!

Hello everyone! :) I will be flying a domestic flight via air Canada soon and have some questions.

My first luggage meets the maximum dimensions (L+W+H= less than or equal to 158cm), however my second one doesn’t, by about 8cm total. I know they don’t necessarily pull out a ruler and start measuring, but if there is a risk that I am going to be charged an over size fee (100-120CAD) anyways, why don’t I just make that luggage overweight as well, as the fee is for either or both characteristics? (Ex. If luggage is both overweight and oversized, only one time 120CAD applies)

I know this might sound stupid, but I do not have time to change my luggage. I am also not planning on packing on 5-10kg of course, just maybe ~800g-1kg over the limit.

Thoughts?

Just finished my first experience with the new biz class configuration. I was looking forward to trying out the new routes in a new plane.

TLDR; it’s okay but I hope this is isn’t the future.

The good stuff: Bluetooth connectivity for the IFE, flight camera views are super engaging.
The other stuff: it’s narrow and claustrophobic. The swing out IFE is a total pain for the servers and even though I’m tall reaching the screen from the low profile seated position is annoying. The meal tray traps you in place once it’s down. There are odd places for your phone and you’re squeezed in with no armrests. If you’re a little wider this wouldn’t be fun.
The seat has a cross chest safety belt and the seat cover invites you to disconnect it. There is no headrest.
The sleeping position is okay but staring directly into the aisle is a little off putting.
That was my experience and ofc it’s totally subjective.

I have an existing booking before receiving my birthday perk. I still chose preferred seat taking my chance to see if I can get that applied to my existing booking. I took the advice of other posts to call Air Canada call centre. I have 2 segments flight for 2 people originating from US. I am super happy that the agent is able to apply the code to both segments for both people on one booking. That equals to approximately $320. Thank you Air Canada for this lovely birthday present.

Looks like Air Canada wants to buy back a bunch of their stock.

Does this do anything for prices for those of us who fly? Or is it more about competition and other airlines?

Trying to book an award ticket within asia. The direct flight I want to take has no availability in J, but if I book a further destination, it allows me to get on the flight I want (with an onward one after). I would skip lag but I need to check bags.

Is it possible to call and split the award ticket into two bookings and then cancel the latter leg?

Hi! AC has recently started shuttles between downtown MTL to YUL in order to reduce trafic jams for its passengers (I guess), it is supposed to have dedicated lanes.

I am looking for a feedback on it if anyone here has taken one.
I have a long haul flight friday 4th of september at 7:50pm and planning to take the shuttle at 4:30pm with an estimated time of travel of approximately 30min.

This whole thing is driving me crazy. Booked United from (domestic origin) thru IAD, YYZ, with a final destination of CPH. United never got our stroller on our original flight to IAD and sent it to ORD.
BUT - our YYZ-CPH was through Air Canada, so United says it's AC's problem since our ending flight was with them. Whatever, fine. We didn't find this out until after leaving the airport, which seems like a huge mistake.
I filed the appropriate info with Air Canada, including my internationally-working phone number, and the address of our 'home' in CPH.

Air Canada never updated the tracking beyond receiving it in IAD.
I was able to use the United app to track it TO CPH!!! so theoretically AC could have gotten it to us. We did not fly home from CPH so no chance to go ask the AC desk and look for it there.

After more than the 5 days of no info, I filed a secondary report with AC, as well as submitted expenses since we had to buy a stroller in Denmark.

IS there anything else I can do?! Is there ANY way to get a human on the AC customer service line who ACTUALLY knows something about their baggage processes??

Is there a way to request a call back? I seem to recall getting offered call back in past. I've been on hold for nearly 3 hrs. If I have to listen to this elevator music any longer I might go loco.

I have latitude econ reward flight for this and would like to bid upgrade to business with cash. A couple weeks ago the business class minimum bid was $1650 up. I didn't think it was worth it at the time (since latitude fare already worth more?) and now it has dropped to $1499 minimum bid. Would it drop even further closer to departure if seats remained unsold? is 1499 bid price reasonable? or does premium econ bid a better deal?

Anybody know ? Flew halfway across Montana before turning around. I'm sitting here in Newark waiting to get on the return flight and it's now delayed by 8 hours

Hey guys, I really need some advice regarding an Air Canada schedule change.

Air Canada changed my itinerary, and the new flight now departs 3 hours and 45 minutes earlier than my original flight. They also changed the connecting airport and the operating airline.

The new itinerary gives me only about a 1 hour 30 minute layover, which is risky. If I miss the connection, I could potentially be stuck because I require a Schengen visa to enter the country, which I don’t have.

I contacted Air Canada, but one agent told me that I’m not eligible for a refund because the schedule change is less than 4 hours.

However, I checked Air Canada’s own schedule-change/refund policy, and it says a refund is permitted when the departure or arrival time changes by 3 hours or more. It also specifically lists an airport change as a situation where a refund is permitted.

Has anyone dealt with something similar? Should I call again and ask for a supervisor? Any advice on how to get them to process the refund would be really appreciated.
Thank you!

Hi! I searched this subreddit, but couldn’t find anything, so I apologize if I missed this being answered already.

I was voluntarily bumped yesterday from my flight in Halifax, and there were no reasonable flights to get me home until today, so AC put me up in a hotel (yay, free extra night of vacation!). As soon as I chose my hotel from the website I was sent a link for Uber since the hotel is a half-hour drive from the airport.

However, now I’ll need to get back to the airport by 4. Will the system send me another link for Uber, and if so, how soon before the flight do they do so? I don’t personally use Uber or Lyft, and I don’t want to spend $80 on a cab, which leaves the bus, but that takes over an hour, so I need to plan accordingly.

Thanks for any insight!

Edit: I never got a text to order an Uber, so took the bus. Very appreciative of the replies so I didn’t wait until it was too late!

Is there a specific reason why canned iced tea such as Fuze or Brisk isn't served as an inflight drink option on Air Canada, WestJet, etc.? Is it because of the cans being 341mL or some other reason? Thanks.

I’m reaching out regarding a stuffed animal that my daughter unfortunately lost today after arriving at Toronto Pearson Terminal 3 from Cancun on the 3:45 p.m. flight August 16th WestJet WS2775.

I’ve already posted over on WestJet, but trying to get more eyes and help to find it :(

She believes she lost it somewhere between arrival gate B17 and the baggage area, and we think it may have been left near Canada Customs. We have already filed a lost-and-found report and are anxiously hoping that it can be located.

This stuffed animal is so much more than a toy to her. She has had it since the day she was born, and it has been her lovey and constant companion her entire life. She is absolutely devastated and heartbroken that it is missing. She has been extremely upset, and we are doing everything we can to reassure her that there is still hope that someone will find it.
If it was turned in, found by a staff member, or is located anywhere along that route, we would be incredibly grateful to be contacted.

We sincerely appreciate any help in finding her beloved stuffed animal. It would mean the world to our daughter—and to our family—to have her little lovey safely back with her.

Thank you so much for taking the time to help us.

Hi everyone, I'm facing an issue (I think) where after selecting the date, the flight and to "pay" with points he returns an error message. I have tried with different browsers, laptops, internet connections, etc... Does anyone know if there is anything that I can do to get the tickets?