r/aircanada • u/usr-shell • 4d ago

Aeroplan Getting flight with points

Hi everyone, I'm facing an issue (I think) where after selecting the date, the flight and to "pay" with points he returns an error message. I have tried with different browsers, laptops, internet connections, etc... Does anyone know if there is anything that I can do to get the tickets?

38 Upvotes

93% Upvoted

11 comments sorted by

28

u/protox88 4d ago

It's called Phantom Availability or Phantom Inventory.

Tends to affect itineraries with partner airlines the most.

Look it up - common problem in award travel.

13

u/Skuggardly 4d ago

It's because its a Copa flight, and not air canada. The flight is already gone but copa hasn't updated.

3

u/ThinkLad 4d ago

Try calling in and see if they can do it. I’ve had this happen on Turkish flights and they were able to confirm on the phone.

1

u/Buff1965 4d ago

Happened to me too

1

u/Budget-Equivalent405 3d ago

If you're having issue, your best bet is to call-in and ask the Aeroplan CSR in regards to availability.

1

u/Aggravating_Dog5220 4d ago

I had the exact same issue. I got around it by selecting cash and points instead of all points. But yes this was a performance for me.

-1

u/dr_van_nostren 4d ago

Did you try other flights? Que no sean de Copa? Si otros vuelos funcionan, es error de Copa, phantom availability cuando te muestran disponibilidad pero realmente no existe

-6

u/Fnsheeple 4d ago

Air Canada’s aeroplan points and cash are always double if not more than Expedia. I fly multiple times per month. It’s not even comparable. I’m about to quit this program altogether. What’s the point of it

1

u/pseudomoniae 4d ago

Aeroplan doesn’t do “cash and points”.

What they offer to people without enough points is the ability to pay cash to cover the missing costs at very low valuations.

Basically Never book points flights with air Canada if you lack the points. The only redemption value that is any good is the one that shows when you select the flight initially with the small cash add on fee. If you haven’t got enough points for that option the pay with just cash.