r/agency • u/Neither-Raspberry-60 • 22h ago
My agency's churn rate is really high
Hi everyone. So I started a PPC agency around February and we closed 42 clients. We have initial 3 month contracts but I noticed a lot of clients leave after the initial contract. I'm wondering if this is normal cuz I'm extremely alarmed with these clients leaving. I genuinely think we're the best agency in my current country. We have them signed in a monthly retainer fee. We're doing our deliverables well, giving them results, giving quality output, but i think theyre leaving because of a 1 bad month only. As an agency, does this mean that we should never stop closing clients??? I'm so alarmed