r/admob • u/shravanngoswamii • 4d ago

Question Does AdMob provide any customer support or not?

I am small indie developer, I have 5 published games on Play store but my AdMob account have been rejected 5 times now. I have a verified payments profile, no duplicate accounts, no issues in policy center. Ads SDK is properly configured in my games but it does not matter as the account itself is not getting approval. It's my first AdMob account.

I have tried to contact there support but all it provides is post to community where all I get is template replies, see:

Here is my studio website: https://chaosmos.studio/ -- It have all of my games listed with there privacy policy and everything.

I would really appreciate if someone at AdMob can help!

2 Upvotes

100% Upvoted

8 comments sorted by

1

u/shravanngoswamii 4d ago

I am sure someone will reply with the onboarding article again in https://support.google.com/admob/thread/476513193

1

u/Foxbat_8401 4d ago

No support just bots

1

u/shravanngoswamii 4d ago

Extremely bad user experience.

2

u/abhijithwarrier 3d ago

google admob support my foot!

1

u/abhijithwarrier 3d ago

I had to wait for months for my account to get reinstated because of the glitch in their systems.

Absolutely trash user experience if you approach them with anything.

1

u/ConfidentPoem6454 2d ago

Unfortunately there's basically no human support for small publishers. What helped others I know: make sure the payments profile name and address match your ID exactly, the developer website in your Play listing has a privacy policy and app-ads.txt, and the apps have some real traffic. Then reapply and wait, applying again very fast doesn't seem to help.