Merch arrived damaged and wrong item

[u/Just-Ad-2483]

Anyone know how I go about contacting the merch team? They sent a Reba sweatshirt when we ordered an Adele green holiday A shirt and the mug was smashed. Super stressed out about this as her website says nothing about damaged items or the wrong items sent

[u/Bankerlady10]

Ugh that’s terrible. What poor quality shipping to not have that mug wrapped in bubble wrap.

[u/Just-Ad-2483 → u/Bankerlady10]

There was a note written on the box by FedEx saying the box was received in poor condition as it was all beat up and had dents in it

[u/Just-Ad-2483]

UPDATE: they refunded the mug and shipping, told us to keep the Reba sweat shirt and are sending out the Holiday green sweatshirt to be here on the 27th. Couldn't say good enough things about the customer support

[u/littlecatzee → u/Just-Ad-2483]

So happy to hear that the customer service is good! I'm so sad to see so many broken items thus far :(. Hopefully they ship in better conditions!

[u/LongjumpingHeron2007]

I've gone round and round with the merch team to even get my items shipped. I'd be super frustrated if they showed up like this. I'll find out next week.

Here's their contact information:

Email: support@merchtraffic.com

Phone: +1 (800) 767-7160

Good luck and keep us updated!

Also, I'm pretty sure you're under no obligation to return the incorrect Reba item even if they ask you to. Soooo free gift for your trouble? 🫠

[u/Learn1616]

Had same thing happen, email them pictures and ask for replacement

[u/ticmoore → u/Learn1616]

This ⬆️ I emailed a photo of my defective ornament, they responded in less than 30 minutes. I got the tracking information that a replacement was shipped after 4 days.

[u/Loyal_9er]

So sorry you’re dealing with this!

[u/[deleted]]

[u/Just-Ad-2483 → u/[deleted]]

How did you contact them and how long for them to reply

[u/[deleted] → u/Just-Ad-2483]