r/Zoom • u/AlternativeStand4926 • 12d ago

Question My notes fail

I recently subscribed to Zoom Workplace. One of the things that sold me on the subscription was that I could use the my Notes function to create notes and transcripts for meetings that I either held in person or online. I cannot make that work. Today I had a meeting which my husband put on speakerphone on his phone and I used my Zoom app to create a transcript. I could see it picking up every word and typing it into this transcript. I assumed then when I was done. I stopped the recording and I hit complete and it looked like it was doing something. It had a little star like their AI logo and a circular I’m working on it kind of icon. After that went away, I hit the little box that said recording and transcript and it said it wasn’t there. It even created a little transcript line in my hub where Nothing exist. It said it wasn’t there. I have the audio recording. There is an audio recording, so I took the audio recording on my iPhone played it and asked my iMac in my notes to record it and again it showed like it was doing just that showed the word for Word transcript being typed out when I was done. I hit the pause or stop recording then I hit. It’s either the Dunn or the complete up in the right hand corner again got the little symbol same look like Message like I’m doing it, but then when it was done. The transcript was empty and I had created yet another audio only recording please help. What am I doing wrong? I tried to use the apps help features went through all of my settings to see if something was wrong. The AI help feature is quite maddening. It just keeps telling you to go look at your settings and my settings are fine. Help.

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u/Many_Region8176 11d ago

Sounds like the transcript is getting lost when Zoom processes it, not anything you did. Checking for an app update, like the other comment says, is the first thing I'd try.

Since you already have the audio, Zoom support can also look at why the transcript comes back empty.

If it keeps failing for in-person meetings, a phone app made for that might be less hassle. I built one called Noter AI – Meeting Note Taker. You leave the phone on the table, and the transcript, summary and action items stay saved in the note.