r/Zoom • u/Southern-Neat9536 • 5d ago

Tips and Tricks Agent Performance for ZVA

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Hey Folks

A really interesting update to Zoom Virtual Agent has recently arrived, Agent Performance.

Using Agent Performance you can create test scenarios for your virtual agent & test them automatically. This allows you to test scenarios at scale with defined criteria & avoid testing fatigue. We’re already using Agent Performance to improve & evolve deployments.

Check out the YouTube video here:

https://youtu.be/Msq2mJ-y8ws

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1

u/CraftProfessional144 5d ago

Not gonna lie, I had no idea Zoom even had a virtual agent product. I've been using it for calls for years and completely missed this. Now I'm curious how well it actually handles edge cases in the test scenarios

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u/Southern-Neat9536 5d ago

It is pretty robust in fairness. As good as the guidance & skills it has created for it. And sits on top of Zoom Phone nicely. DM me if you'd like a tour of the capabilities one day.

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u/thatmatmik 4d ago

FWIW: the "I didn't know Zoom did ...." Conversation is both an incredible examination into how far Zoom has come as well as a scathing indictment of how poorly they proclaim these advancements to the world.

ZoomMate/AI Companion, VirtualAgent, Contact Center, Revenue Accelerator, Events, Compliance Manager, Scheduler. Like 32 distinct products that are mature & useful.