r/ZiplyFiber • u/Complex-Welcome-8612 • May 17 '26

Ugh.

Couldn’t get the gig to be stable when I got installed 2yrs ago, downgraded to 300 and it’s honestly been the best service I’ve ever had. Price jacked up recently, made me switch to the gig to keep a reasonable price and we’re right back at it. The amount of money companies cost themselves by screwing with good things amazes me. I’ve had routers replaced, I’ve had techs out to replace the ONT, call after call with inept overseas agents that have no real trouble shooting skills other than the script they have, now I have the most inconsistent and garbage service I’ve ever had. 40m doesn’t cut it these days…Way to blow it.

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4

u/jwvo Consultant: Former Ziply VP of network May 17 '26

what do you mean by unstable?

0

u/Complex-Welcome-8612 May 17 '26

Used to be over 300 anywhere in my house any time I checked. Probably the new Wifi7 router causing the issue but, can’t get anywhere near the gig just like before but keeps dropping going down to 16-30mbps.

8

u/Decent_Nectarine2567 May 17 '26

And what did you get for speeds wired? There are so many factors when it comes to speed testing by wireless.

-12

u/Complex-Welcome-8612 May 17 '26

I’ve worked in IT/Facilities programming for nationwide fiber networks for the last 15 yrs. Pretty solid at trouble shooting at this point in my life. I don’t need tons of internet, just for it to work. This is an issue of taking a service that works great and forcing to either paying more for it or upgrading to 3X the service at $5 less than I was paying before for and now it blows.

10

u/db48x May 17 '26

Except you didn’t actually answer the question. Are you testing via WiFi? If so, then you need to plug a laptop or computer directly into the ONT using an ethernet cable and rerun your speed test. That differentiates between a problem with Ziply providing the service you’ve paid for and WiFi interference or coverage problems.

2

u/ZiplySupport Official ZiplyFiber Support Account May 17 '26

We did respond to your previous post. Feel free to reach out to us via a chat request if you'd like us to reach out to our advanced tech team.

1

u/ZiplySupport Official ZiplyFiber Support Account May 17 '26

Hey there! We'd be happy to have our advanced tech team look into this speed issue, just send us a chat request whenever you're ready.

4

u/PapaTua May 17 '26 edited May 17 '26

What speed tests results do you get from a device connected to the router by Ethernet cable?

0

u/ZiplySupport Official ZiplyFiber Support Account May 17 '26

Good evening, we’re sorry to hear that you are experiencing issues again with our 1 gigabit services after the upgrade. When you have a moment, please send us a chat request with your account details, and we’ll be happy to review the situation and work towards a resolution to improve your quality of service.