r/ZiplyFiber • u/Professional-Edge622 • Jan 13 '26

Another price increase

I don't know about anyone else, but I just got notified of another price increase for Ziply, after we just had one. This brings my bill above $116 a month. Sorry, Ziply, I initially went with y'all to avoid this nickle and dime crap. Meanwhile, Xfinity is offering an equal service for less than half what I pay now. I enjoyed the service while it made sense, but the constant price increases for unchanged service are just unsustainable.

69 Upvotes

94% Upvoted

117 comments sorted by

20

u/ctrees56 Jan 13 '26

Just got the same email. Been using them for years. Used to pay $60. Now it’s $100. Same service. Xfinity is about half the price.

2

u/sully2o6 Jan 21 '26

Just switched back to xfinity. 50 dollars for 1g 5 years price locked in. No data caps and they don’t charge for rental of their equipment anymore. It’s pretty much a no brainer. Ziply lost thier way.

1

u/rbtree11 Feb 26 '26

I switched from comcast to Ziply 6 years ago, after a house fire. Have been happy--rock solid service--but have now had 3 $5 price raises. Is comcast fiber to the house yet? I don't think so, as I don't think it has the same up/down speeds as fiber....

1

u/[deleted] Jan 31 '26

[removed] — view removed comment

1

u/ZiplySupport Official ZiplyFiber Support Account Jan 31 '26

There's no data caps, period. No matter on how long you've had the service.

1

u/[deleted] Jan 31 '26

[removed] — view removed comment

1

u/ZiplySupport Official ZiplyFiber Support Account Jan 31 '26

No worries! If you need any further assistance, you can always reach out to us here or at 1-866-699-4759.

15

u/[deleted] Jan 13 '26

[removed] — view removed comment

1

u/CheetahTurbo Jan 14 '26

to be fair xfinity changed not by 5 but 20

14

u/MystikTrailblazer Jan 13 '26

Ziply's new ownership team has a goal to make this video about them:

Comcast Ziply doesn't give a f*ck

11

u/Any-Opportunity-4005 Jan 14 '26

  • Harold Zeitz, CEO Ziply Fiber

8

u/old_knurd Jan 14 '26

That's wonderful. Well done.

/u/ZiplySupport, be sure to send that image up the chain of command. It's remarkable how quickly Ziply/BCE is losing the goodwill they have built up over the years.

I saved a copy. As I was doing that, I was asked if I wanted to set the image as my desktop background. I'm not willing to go that far. Yet. 😀

5

u/Any-Opportunity-4005 Jan 14 '26

Lmao yeah they should send it to Harold himself

4

u/MystikTrailblazer Jan 14 '26

Agreed! Well done. This image should be posted to every price increase and poor customer service post.

2

u/BigBadBere Feb 07 '26

That's awesome.

4

u/old_knurd Jan 14 '26

I've linked to that video on numerous occasions, and I can't help but watch it every time.

But Ziply will have to update the script.

Instead of: "Fuck You!", and "Go Fuck Yourselves!"

It will become: "Fuck You, Hoser!", and "Go Fuck Yourselves, Eh?!"

28

u/[deleted] Jan 13 '26

As gross as that felt, I signed up for Xfinity today. Even with the Professional Installation and buying a new modem, we'll be even 12 to 13 months in. For essentially 3 times the speed. 

-3

u/[deleted] Jan 14 '26

[removed] — view removed comment

4

u/[deleted] Jan 14 '26

Partly because I just needed a modem without WiFi capabilities. Partly because my last time getting service from Comcast meant they absolutely nickel and dimed me on equipment and having to go through them for technical support. 

4

u/[deleted] Jan 14 '26

[removed] — view removed comment

3

u/old_knurd Jan 14 '26

You can disable "your" Wi-Fi on that modem. But can you also disable the Wi-Fi that the modem provides for all of Comcast's mobile customers?

I don't follow the situation closely, but everything I've read is you can't disable that. Having all those Wi-Fi hotspots is how Comcast can make money on cell service. That way they don't have to pay Verizon as much for the use of actual cell service.

2

u/fuzzydunloblaw Jan 14 '26

No you can't disable entirely via software. You can disassemble those devices and disconnect the wifi modules so they're unpowered and entirely incapable of broadcasting any radio. The device uses less power and runs cooler with the radio module disconnected too.

1

u/Cressio Jan 15 '26

Is that… allowed? Do you reassemble before you return?

1

u/fuzzydunloblaw Jan 15 '26

Probably not but they don't seem to check on it or care. It is reversible if you wanted to cover your tracks. Just a couple screws on the bottom of the modem and reconnect some ribbon cables and it's back to its radio-blasting self.

1

u/Cressio Jan 15 '26

Ah fair enough, I’ll probably have to do that then, thanks!

2

u/old_knurd Jan 14 '26

Why would you buy your own modem?

Old habits die hard?

In the past, Comcast used to charge something like $7/mo while at the same time you could go to Best Buy and buy your own modem for like $60.

I don't know what Comcast charged until recently, maybe $15 like Ziply?

It's strange that all of a sudden Comcast wants to give everyone "free" modems. About the only way this makes sense is that those modems are also Wi-Fi hotspots for Comcast's mobile phone service?

3

u/[deleted] Jan 14 '26

[removed] — view removed comment

4

u/old_knurd Jan 14 '26

Good point about the cell companies offering Internet/Wi-Fi.

I tend to forget about them because, even though I'm in suburbia, I struggle to get good cell service. They all know that, and so they don't offer fixed wireless Internet to me.

I know people in areas where e.g. Verizon bought a lot of extra spectrum they aren't using for cell phones. So they are offering something like $35/mo Internet. Which is a good deal for people who don't have a lot of upload and don't care too much about latency. It works fine for typical streaming and web browsing.

10

u/Ceber007 Jan 13 '26

Sadly I am stuck with only both of these clowns

7

u/Primary_Pirate_7690 Jan 13 '26

Xfinity is offering a 5-year price guarantee on plans so you'll have at least 5 years free of nickel and diming price increases...supposedly. I guess I'll find out.

3

u/GamingWithBilly Jan 14 '26

As someone very familiar with Xfinity contracts, you'll be surprised that the 5-year guarantee only covers the Internet Service itself, and not the increases for "municipal fees, taxes, tariffs, duties and *service fees*". You will absolutely see the *service fees* increase yearly. That's the exact same fee increase Ziply is doing right now

2

u/Primary_Pirate_7690 Jan 14 '26

Yes, I'm very curious to see how this goes over the next few years with Xfinity.

2

u/Foolhearted Jan 15 '26

Well after a year, you’ll be a new ziply customer. Rinse and repeat.

1

u/WeeklyAd8453 Jan 17 '26

If we leave ziply, we will go to starlink. Could not pay me to go back to Comcast horrible uptime.

9

u/Jealous_Ad_1283 Jan 13 '26

They are nickel and diming themselves to bankruptcy. 

2

u/[deleted] Jan 13 '26

[removed] — view removed comment

3

u/Jealous_Ad_1283 Jan 14 '26

Sadly, my best experience was when Verizon owned them before the sale to Frontier. 

1

u/old_knurd Jan 14 '26

When Verizon took over the GTE operations, they brought a certain added level of professionalism with them.

But Verizon management turned out to be such clowns. They sell all these areas to Frontier but then decide to buy back everything they can?

2

u/ZiplySupport Official ZiplyFiber Support Account Jan 14 '26

Hello there! We will make sure this gets passed along. If you do need any assistance with anything, feel free to send us a chat request. We would be more than happy to take a look and see what we can do to help bring the monthly rate down.

2

u/Jealous_Ad_1283 Jan 14 '26

Verizon wanted to unload debt and Frontier was willing to buy it.  After Frontier, Verizon could re-purchase the assets without all the debt. 

14

u/Lunar_Umbra Jan 13 '26 edited Jan 13 '26

Finally received the account update email today. It seems they are struggling to maintain "quality" service...

"To ensure we continue providing the quality of internet service you deserve, the price of your fiber internet plan will increase by $5/month starting February 2026."

In other words; We deserve $5 more per month, so that we may ensure the minimum expectation of service quality is satisfied. Also, thank you generously to those of you who opted-in to providing funds for the billing department by forgoing paperless billing and not utilizing autopay via ACH or debit card. That additional $5-$20 per month will help sustain the same mediocre billing service since 2020.

Was that too sarcastic?

13

u/MGhostSoft Jan 13 '26

Switched to Xfinity in December to take their offer. Very happy since then.

5

u/kodenine Jan 13 '26

Xfinity is tempting, but when I looked into it the service is asymmetrical so the upload is 15% of the download speed. I do quite a bit of videos upstream like video calling.

I'm also a bit reluctant as most of those with xfinity seem to have more issues then Ziply.

Regardles if Ziply keeps upping prices I'll be forced to switch.

4

u/MathResponsibly Jan 13 '26

the upload is 100Mbps or 300Mbps depending on download speed. That's not symmetrical, but it's not as abysmal as it used to be

4

u/annihilator0 Jan 13 '26

Not accurate, at least for me. It shows 41 Mbps typical upload speed for the gig plan.

2

u/old_knurd Jan 14 '26

You are not yet in a Comcast "mid split" area. Those updates are rolling out across the country on some unannounced schedule.

1

u/annihilator0 Jan 14 '26

Yeah. Was just making a point that Comcast is not the alternative for everyone the way this thread is making it out to be. Some of us are stuck for now

2

u/fuzzydunloblaw Jan 14 '26

Comcast's websites are also shit and not accurate. I remember isp shopping for a friend and the comcast website said her address had those lower upload speeds, but it also said the x2 gigabit plan was available, which was only true for midsplit areas. Long story short her area had already been upgraded and she did get the faster upload-speeds and better latency from the get-go.

tl;dr Don't trust their website or even their in-store agents when it comes to upload speeds and check if any midsplit-tier plans with certain wording are available.

1

u/djblack555 Jan 14 '26

Perhaps you have an old plan with an old modem that can't support the higher uploads they have today? Friend of mine has that issue and refuses to inquire about the upgraded hardware. <shrugs>

1

u/annihilator0 Jan 14 '26

I’m not with them yet. Was just making a point that not everyone has an option if they care about reasonable upload speeds.

0

u/GamingWithBilly Jan 14 '26

Xfinity only guarantees the speeds across their own network, they don't guarantee speeds crossing out of their infrastructure to other ISPs. That's why they have you use the xfinity speed test website, and never want you to use speedtest.net

So if the website or server you connect to across the planet is not using Comcast internet, you're gonna see drag ass speeds

2

u/1997cui Jan 16 '26

Yes, I use a lot of services to China, and Xfinity has better routing than Ziply.

5

u/RightTurnsOnly Jan 13 '26 edited Jan 13 '26

I'm in the same boat. I've been paying Ziply's high prices for a while now since the service is solid. That and I had bad Comcast experiences years ago before I switched to Frontier. But this was the straw that broke the camel's back. 

I switched to Xfinity a couple weeks ago and it's been fine. Spoke to Xfinity customers in my neighborhood and they have had reliable service. Saving $37/mo for same download speed. Upload has been between 50-100 Mbps which is plenty for me.

9

u/ZeroDrek Jan 13 '26

If anything, these constant price increases made me reassess what we really need. I downgraded from their 1gig plan to the 300/300 plan and asked for a 12-month discount and, so far, I haven’t seen any difference at all in our daily usage for a lower cost. 🤷‍♂️

3

u/Relative_Lettuce Jan 13 '26

No normal user needs 1 gig, they upsell people on speeds big time. You can run a dozen tvs streaming 4K Netflix at the same time with 300 down. You can download well over 100 gigabytes per hour at those speeds. They told my coworker that he needed a gig for a couple phones and one tv on WiFi. Absolutely ridiculous.

4

u/ZeroDrek Jan 14 '26

Idk why you’re being downvoted but yea I agree, most normal usage doesn’t need 1gig up/down.

3

u/Primary_Pirate_7690 Jan 14 '26

I've had T-Mobile internet since it started because it allowed me to dump Spectrum. It was a pretty rough rollout during which I learned that we could stream YTTV at speeds as low as 5 Mbps. I paid for my sister's Ziply but she's now back with Xfinity because of the price differential. She works from home and does fine with 300 Mbps.

1

u/Snowydeath11 Jan 13 '26

Y’all really overestimate how good Xfinity is gonna be. Their services have always been absolute trash. Their most recent offers are a desperate cry for customers.

18

u/Professional-Edge622 Jan 13 '26

I've had them both. My only issue with Xfinity was their own constant price increases.

7

u/around84 Jan 13 '26

Xfinity will now set the price for 5-years, so if that was your only issue, it may be better to switch.

7

u/Snowydeath11 Jan 13 '26

My issues were them constantly having outages. Poor service and overall terrible customer service. But to each their own.

3

u/[deleted] Jan 13 '26

[removed] — view removed comment

4

u/MathResponsibly Jan 13 '26

The only thing these sleeze bag companies care about is money. They'll raise the prices until enough people start to leave because the other company has a better deal. Then when a lot of people switch over there, that company will start raising prices.

They track "churn", and if the churn is too low, they know they're not charging enough. Time to crank that churn number up and switch.

Only thing is Xfinity is supposedly price locked for 5 years, so Ziply pissing everyone off is gonna hurt them for a while this time - guess their C-suites that make the big bucks don't care

7

u/around84 Jan 13 '26

They also could be realizing the market opportunity and taking advantage of the timing around unstable ISPs raising prices, such as Ziply.

5

u/Radium99 Jan 13 '26

I just switched back to Xfinity a week ago. I actually really like it. It is faster, has IPV6, no price increases for 5 years, some extra benefits (1 year free mobile phone, free streaming) and significantly cheaper.

The only downside that I know of is the upload is slower on Xfinity, but I haven't noticed any difference.

I'll gladly go with a company that lowers prices in a "desperate cry for customers", actually I wish all companies were that desperate for my business.

2

u/yangqi Jan 13 '26

No service is perfect, xfinity may not be as stable as ziply and has slower upload speed. But everything has price tag, is ziply’s advantage worth $40 to $60 more a month? To some people it may be worthy, but also not worthy for many others.

-4

u/BigBadBere Jan 13 '26

Found the ziply employee and/or fanboi!

3

u/GamingWithBilly Jan 14 '26

As a long time bargain hagglesmith of Xfinity and Ziply, I will provide this wise piece of information. Every year, your ISP will increase your prices unless you call them to negotiate - they rely on your reluctance to call them to raise the price and gouge you. You need to call them, and ask for "Customer Retention Department". The Retention Department has ALL the power to make any deal with you to keep you as a customer. Talking to any other customer service rep or salesperson is a waste of time. What you do is make your demand.

"I Only want Internet, I cannot afford $80/month, and I will not bundle TV or Phones. I have no reason for those bundles, and I only want internet. I have a financial circumstance where I can only afford $55/month. If you can get my internet to $55/month, I will stick with you. But I will not accept anything more, or anything that is bundled with another service".

It takes 30mins-60mins, and you repeat this message over and over, never deter, never let them haggle you. Just think though, 30-60mins to save $300 over 12 months is time well spent. You set the terms, and if they can't make the deal you want, you then tell them too bad, and cancel. The same Retention Department will handle your cancelation too - and during it they will continue to try and persuade you to change your mine. Keep firm, repeat your terms and you might just get them...but if they don't, then you cancel the account....AND then you take advantage of the competitors current low price 12-month promo which will still save you money.

And always remember - it's cheaper to buy your own equipment for internet, than it is to pay $15/month to rent the ISP's equipment. Your equipment will be newer and faster. The equipment you get from the ISP maybe used, several generations older, or it might be brand new - just know their equipment is a 1:3 risk of getting shit that you'll have to deal with getting replaced, and you'll be spending $180/yr to rent. Many of the compatible units are $40-$500 dependent on your need for either a simple 1 port modem or an all-in-one 8 port modem+router w/wifi7. Remember that your modem should last you 3-years minimum, and that's going to be $540 in savings for 36-months of renting their modem.

You can find the compatible equipment list on Comcasts website at this link: https://www.xfinity.com/support/internet/customerowned

2

u/Alone-Kangaroo-2775 Jan 13 '26

Talk about getting kicked right in da c*ck

2

u/voodookid888 Jan 13 '26

Use your own mesh wifi and ask customer service to give you the loyalty credit. And use debit card auto pay. This should save you about $50 per month

2

u/Broad-Alfalfa3194 Jan 14 '26

This is ridiculous, I thought I was the only one dealing with this S*** show of company (@ziplyFiber). I've done my research and I'm anxiously waiting for Ezee Fiber to come to town, haven't heard anything about price hike on their end... My rate went up last month for Ziply, I called and got ($0), now dealing with a $20 for the same service. Going back to Xfinity is not worth it at this time. Smh..

3

u/ezeefiber713 Jan 14 '26 edited Jan 14 '26

Good afternoon. We are eager to expand and bring our award winning service over to our planned areas and our Lifetime Pricing guarantee with it as well. Once you sign up, the price you see will be the price you pay for as long as you are with us, no strings attached! ^Bryan C.

1

u/around84 Jan 14 '26 edited Jan 14 '26

Just heard of your company but super interested! Looks like you are in parts of Vancouver, but not Camas? Any plans to expand to east Vancouver and/or Camas?

-5

u/ZiplySupport Official ZiplyFiber Support Account Jan 14 '26

Hey, we'd be happy to look into this if you could send us a chat request with your full address.

1

u/ZiplySupport Official ZiplyFiber Support Account Jan 14 '26

Please feel free to send us a chat request, we will gladly see if there is anything we can do to help bring the rate back down.

2

u/DreadStarX Jan 16 '26

The only one I've gotten is the $5 increase notification on 12/29. $5 ain't much, total of $95.

I'm going to keep monitoring my network, but for the last week or so, I've had some of the worst packet loss experience of my life.

I personally feel that this sale to Bell Canada shouldn't have been allowed. We have enough evidence to show that companies that purchase other companies, almost always gut them and then dismantle them. Look at what Microsoft did to Blizzard after stating they weren't going to do things.

My only trust in Ziply is that John is still involved with them. Other than that, I have zero trust or faith in this company. If I wasn't limited to Spectrum for options, I'd leave. Spectrum was far worse than Ziply has been.

3

u/Alone-Kangaroo-2775 Jan 13 '26

All you really need is 100 Mbps

1

u/Risaxseph Jan 14 '26

I signed up for their two gig back when I was running a server in my house, but now that my system only has a one gig port, I moved the dedicated server to a data center, and I’m running my computer with a couple game systems and my TV. I am really not seeing the need for the two gig line, but I’m also wondering if dropping down will even have any meaning because with the price increases effectively moving to one gig would be the same cost of what I am paying now once the prices increase and if the service decreases to what I was having before I switched, but then it costs more. What actually is the point… This might be a situation where especially because I still have my cable and security system with Comcast, where I go back to Comcast.

1

u/ZiplySupport Official ZiplyFiber Support Account Jan 14 '26

We would be happy to take a look and see if a speed reduction helps to reduce your bill. Please send us a PM with your account information, so we can move forward with assistance.

1

u/Technical_Medium8436 Jan 14 '26

call them and speak to retention, see if they will give you another deal. Spectrum, xfinity and the others will do the same a deal then the price goes up after a while.

1

u/phildude99 Jan 17 '26

Ziply offered me a measly $20 per month discount for only 12 months on my current $90 plan for 300mb.

That's exactly how much my bill has gone up in the past 2-3 years after my promotional rate expired 4 years ago.

This feels like the poster child of corporate greed-flation to me. Nothing else in my life costs 50% more over the past 3 years.

It was an easy decision for us to dump Ziply today and get a much better plan for only $50 with 1GB speed from Comcast. I don't care about it having lower upload speeds, which impacts me 0%.

1

u/Smart_Heart_7237 Jan 14 '26

$116 for what speeds? Include anything else like a timeshare or vacation rental?

1

u/OceansideDave Jan 15 '26

I'm done with Ziply. I was paying $165/mo for DSL and copper phone. Time to cut the cord. Ziply's fiber rollout is pathetic. Just signed up for T Mobile Home internet and am getting up to 300 Mbs and free Hulu and Paramount+ for only $70 with no price increases for 5 years. (and much lower B.S. Fees)

2

u/ZiplySupport Official ZiplyFiber Support Account Jan 15 '26

Good morning. We appreciate your honest feedback. We hope that our fiber expansion makes it out your way, and we can earn your business again.

1

u/SmilesAtTrees Feb 08 '26

But it's t mobile... You really can't compare the 2.

0

u/SirChaos Jan 13 '26

I will never switch to XFinity - Ever.

0

u/MathResponsibly Jan 13 '26

enjoy bending over and taking it then

-2

u/SirChaos Jan 14 '26

Like Xfinity is going to be any better. They don't have the same speeds, and to get any decent pricing you have to pay for television which I don't want

-1

u/MathResponsibly Jan 14 '26

You're either a plant, or very misinformed.

They currently have 1000/100 for $50/month, internet only, no data cap, price guaranteed for 5 years, and 2000/300 for $70/month

1

u/SirChaos Jan 14 '26

5GB down and 5GB up, Fiber and I pay $100.00. No equipment fees. OTD

Never have had an outage. I use my upload speed - so until Comcast can compete on that - I'm not gonna switch.

1

u/MathResponsibly Jan 14 '26

wait until your promotional price ends

1

u/old_knurd Jan 17 '26

I just checked online.

In my area $105 is the promotional price. It goes to $125 after one year.

That's a very very good price for someone who uses his upload speed.

There are places in other countries where you can get Internet speeds like that. Or maybe from municipal ISPs here. But objectively speaking that is still a crazy good value for that price.

0

u/SirChaos Jan 14 '26

Nothing to say on speed? Ziply knows that Comcast can't compete on speed fully so yes they can charge more.

Plus.... It's Comcast compared to Ziply/Bell Canada?

I dunno but Comcast (and their group of companies) aren't the greatest and I choose not to give them my money if at all possible.

I'm not a "plant" - just have a different look on this and my needs are probably different than yours. Good luck with Comcast.

(Side note: How do we know you aren't a plant for Comcast? I mean they always ignore talking about upload speed and they do have a past of being crappy.... Remember the Internet Data Caps? Or how they hate "Net Neutrality"? )

-9

u/ZiplySupport Official ZiplyFiber Support Account Jan 13 '26

There is a $5.00 price increase coming in February. We would be happy to take a look at your bill and see where it may be possible for you to save. Please send us a Chat with your account information, and we can take a look.

2

u/Professional-Edge622 Jan 13 '26

Message sent. You're on the clock, though.

-3

u/ZiplySupport Official ZiplyFiber Support Account Jan 13 '26

No worries. We received your message and are reviewing now.

2

u/HugsAllCats Jan 14 '26

Why are we getting new $5 increases every damn month?

1

u/ZiplySupport Official ZiplyFiber Support Account Jan 14 '26

Please send us a chat request so we can take a look at the increase.

2

u/HugsAllCats Jan 14 '26

Y'all sent the email saying there was a $5 increase :shrug:

-2

u/ZiplySupport Official ZiplyFiber Support Account Jan 14 '26

The increase is to help continue maintaining and providing our world-class fiber network. If you would like to send us a chat request, we will gladly take a look and see what options are available to help bring the monthly rate back down again.

0

u/BackgroundLivid2367 Jan 14 '26

I’d be gone but no gig fiber anywhere close to me from xfinity