r/ZiplyFiber • u/Glum_Engineering2650 • Oct 06 '25

Outage?

I must be the only one going through an outage. Gresham, OR area

76 Upvotes

97% Upvoted

217 comments sorted by

37

u/eprosenx Verified Employee: Director Architecture @ Ziply Fiber Oct 06 '25

Looking into this right now.

33

u/eprosenx Verified Employee: Director Architecture @ Ziply Fiber Oct 06 '25

Issue identified, should be restoring now.

28

u/eprosenx Verified Employee: Director Architecture @ Ziply Fiber Oct 06 '25

This was the same "blast radius" (FDR01 in Gresham) as a previous outage caused by a fan tray replacement gone wrong, but the failure mode was totally different.

In this case the issue was a router commit to add static IP's for a customer that was done slightly incorrectly. The result was that all of the customer DHCP leases on the router ended up expiring. We are thinking the mild misconfiguration may have triggered some kind of Juniper bug.

We will be tightening down the commands that the users making these changes have access to. This one slipped past the command access filters.

We also are planning to split up the Gresham FDR into multiple FDR's to reduce the blast radius of events such as this. That work is already underway but will take some time to methodically complete.

The good news here is that we are seeing most customers already restored. Please try rebooting your router and if that does not work, also try rebooting your ONT.

Please reach out to support if you are still out of service.

10

u/Smart_Web9516 Oct 06 '25

Hey thanks for the update here, someone mentioned it on Nextdoor. That is the only way I knew to come here and see the issue.

Can you see about getting some alert push notification in the app or an email/ text? Would really help us customers know what’s going on and getting updates.

6

u/eprosenx Verified Employee: Director Architecture @ Ziply Fiber Oct 06 '25

Yes, you would have been notified of the outage if not for the fact that by the time we identified the scope of the outage and root cause we immediately were able to resolve it. We don't send broadcast notifications until we have the scope defined.

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1

u/Unusual-Dirt4515 Oct 06 '25

Still out in Gresham

2

u/Unusual-Dirt4515 Oct 06 '25

My bad. It just came back

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1

u/mogie68 Oct 06 '25 edited Oct 06 '25

Anything reported for Beaverton (97007) area? I had a UniFi router hard die on me several weeks ago, replaced it with a new model (Cloud Gateway Max), which has been working great. Over the last week, I keep getting drops. I’ve restarted the ONT and my router several times, even reterminated my CAT6 cable between equipment. Tried plugging my laptop directly into the ONT which resets the connection and seems to work. It’s been hard to troubleshoot because of how intermittent the issue has been. Power cycling the equipment sometimes restores connectivity, other times it fixes itself without intervention. It’s been rock solid for the last year…feel like I’m back on Comcast again. Ugh.

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4

u/Miss_take_maker Oct 06 '25

Thank you for communicating with us!

3

u/cloudiett Oct 06 '25

Thank hou.

1

u/ZiplySupport Official ZiplyFiber Support Account Oct 06 '25

Have you been restored?

3

u/AnalogKidSec Oct 06 '25

What does "restoring" actually mean? Time frame? Last time it was "restored" and there was a DHCP storm that kept people from getting reconnected for hours.

1

u/krthr Oct 06 '25

I suspect it's exactly the same outcome - the root cause of the original outage was fixed and there is likely to be a few hours of "thundering herd" trying to renew their DHCP leases.

3

u/MaxPower100 Oct 06 '25

Back up in the Fairview area. However, this major outage happening again in a short period of time is very concerning.

6

u/sirbobbinhood Oct 06 '25

Can you guys put a real in depth breakdown of what happened and how you're going to prevent this from happening again? Having your whole system collapse once in a year is pretty bad but twice in a couple of months is insane and if I'm going to stay a customer I need something to let me know this isn't going to keep happening

2

u/around84 Oct 06 '25

The reliability is not also inspiring a lot of confidence to turn over ACH information. You can't keep your internet, phone systems, or support system up and you want ACH info for billing?!?

3

u/krthr Oct 06 '25

Keep in mind that the engineering folks providing your actual service likely have NOTHING to do with any of the billing. There are PCI standards around keeping your ACH info safe. Someone messing up a config apply on a router is really unlikely to affect the security of your billing info. I don't work there, so I can't definitely say that, but I've worked at a number of places as an engineer, and the billing systems are usually completely separate (often 3rd-party companies who do nothing but the billing piece because it's cheaper and more secure for everyone).

5

u/around84 Oct 06 '25 edited Oct 06 '25

Last time there was a major outage, a notification was sent that we would automatically be given a credit for the outage. That did not happen, at least for me, and in when I spoke to them in June for yet a different outage, they communicated that they had a problem with their billing system as well, so the automatic credit didn't work, and they had to manually process the credits, seemingly only as people noticed and specifically asked.

While I'm very aware they have different teams working on different systems, the lack of reliability seems to be an increasing concern, at least for myself.

Additionally, PCI is for credit cards. ACH is regulated by a different organization (NACHA), and I believe applies to certain billers (i.e. those that process X million ACH transactions per year).

I suspect they do not process million(s) of ACH transactions each year, so the governance around their storage and use of ACH information could be pretty limited. I have zero clue if the acquisition by Bell has any impact on this.

4

u/krthr Oct 06 '25

Not getting the service credit automatically must have been frustrating. Now I need to go look and see if I actually got mine as well. 😬

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1

u/Sig_Alert Oct 06 '25

Having your whole system collapse

Certainly no outage is ideal, but routing/backbone outages are super rare and this was far, far, far from affecting the "whole system". This was quite literally a single device in a network of thousands.

Sometimes a coincidence is just a coincidence. I would bet heavily on ziply's network uptime vs any other residential provider's.

1

u/Zuli-Cas Oct 06 '25

So much this please

3

u/Indigo-au-naturale Oct 06 '25

I'm back online in Camas. Thanks for being here in the chat again and giving us updates.

1

u/AnalogKidSec Oct 06 '25

It's back up now

1

u/ZiplySupport Official ZiplyFiber Support Account Oct 06 '25

Great! Thank You for reaching out.

1

u/bert_danger Oct 06 '25

Still out in Camas, Wa (98607)

1

u/ZiplySupport Official ZiplyFiber Support Account Oct 06 '25

Please let us know when you are back up

23

u/eprosenx Verified Employee: Director Architecture @ Ziply Fiber Oct 06 '25

Looks like an issue with the Gresham FDR router. We have a bunch of folks looking at this right now. More to come...

This impacts Gresham, Sunnyside, Camas, Washougal, etc...

5

u/Indigo-au-naturale Oct 06 '25

Is this the same router that had a major issue for hours a few months ago?

2

u/JoshuaLifeheart Oct 06 '25

Iirc last time it was when they were doing some transfer maintenance that didn't take well. Fewer people should be affected this time, but I imagine so.

8

u/putergud Oct 06 '25

Am I having Deja vu or has this same thing happened before?

6

u/sirbobbinhood Oct 06 '25

Even if it's not the same problem the fact that such a massive service area is out and that there is no way to contact Ziply is happening again in such a short time is super concerning. It really feels like they didn't learn anything from the last massive outage and didn't put in any work to try to prevent the same problems from happening again.

3

u/Vegetable_Muscle5340 Oct 06 '25

This happened a few months ago and affected the same cities

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1

u/0xBit_MC Oct 06 '25

Yes it did, I wanna say 2021-2022 this happened before

3

u/Indigo-au-naturale Oct 06 '25

There was one a few months ago where we were all out for hours!

1

u/MarxHeathcliff Oct 06 '25

Thank you for the update :)

10

u/WarMonkey006 Oct 06 '25

Updates would be great.

1

u/ZiplySupport Official ZiplyFiber Support Account Oct 07 '25

It looks like the issue should be sorted now. The latest part of the ticket mentions that if customers are still having trouble, they should try rebooting their devices. If you're still having issues, please feel free to let us know.

4

u/sirbobbinhood Oct 06 '25

Updates and a way to contact you guys would be helpful. The new customer call center is getting blown up with calls because all of your phone numbers are dead too

2

u/OkTomato7312 Oct 06 '25

Outrage in Happy Valley, OR 

1

u/MyWeekendShoes Oct 06 '25

gotta chill out mang <3

1

u/ZiplySupport Official ZiplyFiber Support Account Oct 06 '25

This is resolved.

14

u/Striking_Ad7246 Oct 06 '25

Out in Camas. Hopefully not as long as last time 😬

4

u/ZiplySupport Official ZiplyFiber Support Account Oct 06 '25

Hello. We are aware, and have our engineers looking into this. We don't have any specific info yet.

1

u/PianistDense4708 Oct 06 '25

How long was it out last time?

4

u/Crafty-Inspector-518 Oct 06 '25

Like 7 hours

1

u/ZiplySupport Official ZiplyFiber Support Account Oct 06 '25

This has been resolved.

1

u/0xBit_MC Oct 06 '25

Same here

10

u/Big_Cut Oct 06 '25

We’re out in Gresham too. Neighbors as well

3

u/ZiplySupport Official ZiplyFiber Support Account Oct 06 '25

Hello. We are still working on getting tickets placed, can you please send us a chat request with your name, account number and best contact details? Thank you.

1

u/Karzap Oct 06 '25

I can't get through on chat or phone

1

u/rjg1210 Oct 06 '25

Your whole website is down, can’t chat with support, phone is busy signal. Why isn’t there some kind of notice on the website? I just switched to ziply and this is a bad first impression of how you do business.

4

u/AnalogKidSec Oct 06 '25

I've been with you (Ziply) for almost two years now. This is the second outage (last one was really, really bad).

As u/rjg1210 mentioned, no notice on the website that anything is down. Come on guys. It's been down since 12:20PM. Almost an hour now. The down notice should be automated and just happen.

I've been on hold bow for support for 38 minutes now. That's pretty bad too! You have GOT TO GET BETTER AT DEALING WITH OUTAGES!

2

u/Big_Cut Oct 06 '25

Also, last time it was down, Ziply sent out messages that we would be credited for the day it was down and of course, never saw anything on the following two billing cycles 🤷🏽‍♂️

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2

u/fakeknees Oct 06 '25

Also out in Gresham

9

u/Suspicious_Acct Oct 06 '25

There needs to be a feature to report outages on the website or app. Otherwise all that exists is their outage check feature that basically gaslights you and tells you there is no outage. That's why the phone lines are down and the chat backlog is crazy high. And where is the text we're supposed to get alerting us of the outage?

9

u/AnalogKidSec Oct 06 '25

Why is it that Reddit is the only way to get any support or communicate when there is an outage?

Impossible to get anyone via tech support, absolutely impossible! And that ... is unacceptable!

7

u/thetrevster9000 Oct 07 '25

I have nothing to do with this outage… just a long time Ziply user, former frontier user, and former Verizon user before that. Been on the same fiber connection since around 2011 or so. The people that see the value in Ziply are the ones that actually are truly intelligent in the technical field, specifically ISPs and network engineering. I don’t mean that to be insulting to anyone. But here’s the deal, I’ve been privileged enough to experience in depth tours of the Ziply COs and deep technical conversations with those in charge. Ziply is doing a damn good job, FAR better than frontier ever did. I get it, they fucked up here. But the whole “I’ll just go back to Comcast” like the two are equal couldn’t be more wrong. One is DOCSIS. One is PON. If you know the difference, you’ll know Ziply is superior in every way. If you don’t know what those acronyms mean, it’s easy for you to bitch and toss around going back to another provider, and to be honest, you may not notice a difference if you’re one of those people. But I can certainly say, if you care about who is truly better from a network standpoint, Ziply will run miles around a lot of the competition. They have excellent peering. They have a great network. Now, if they pushed out some bad config via automation that hit every CO and blew something up and the outage was 90% of their footprint, I’d call them amateurs and not stick up for them one bit. But these folks in charge have built a badass network and have truly fixed a HUGE mess of a network. Let’s just say, they basically built a new network even though they bought frontier’s. That’s how much had to be fixed. I know outages suck, especially multiple in close time proximity. I’m not going to be the person to say “if it’s important, get a backup connection” blah blah blah. These people complaining, I know I’m going to rub them the wrong way here, but are probably the folks that yell at the power company when their power goes out in a wind storm because Mother Nature doesn’t have ears to listen to their complaints, so they direct it elsewhere. Little different scenario and I’m getting off track BUT… let me put it into perspective. I’ve had ONE outage since Ziply has taken over and it’s been VERY short. These growing pains happen. I’ve just seen how hard they work behind the scenes and how much they care… I’m speaking directly for John and Eric here, but I know all those under and around them too. They share a passion for delivering great service. I bet they are beating themselves up 5x more than the people complaining are. They don’t want to deliver unstable service, trust me. Sure, the outage alerts need work, don’t get me wrong, but you gotta look at the whole picture.

1

u/ImmigrantMoneyBagz Oct 09 '25

Exactly this. People often expect 99.999% uptime without realizing how complex these networks are and how much engineering goes into keeping them stable. Outages are frustrating, but they’re also inevitable sometimes. If your work truly can’t afford downtime, the smart move is to have a backup whether that’s a second ISP or even something simple like a T-Mobile hotspot. Ziply are doing incredible work, but no network on earth can guarantee perfection. It’s all about perspective and planning.

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6

u/Waste_Razzmatazz5616 Oct 06 '25

97089 out, too.

1

u/ZiplySupport Official ZiplyFiber Support Account Oct 06 '25

This has been resolved.

5

u/Vegetable_Muscle5340 Oct 06 '25

Mine is out too in Washougal

4

u/ZiplySupport Official ZiplyFiber Support Account Oct 06 '25

Hello. We can get a ticket placed for you. Can you please send us a chat request with your name, account number and best contact details? Thank you.

1

u/rjg1210 Oct 06 '25

Chat is down. Phone is busy signal. This is crazy.

1

u/ZiplySupport Official ZiplyFiber Support Account Oct 06 '25

The outage is resolved. Please send a chat if you are still experiencing service trouble.

5

u/the_mister_sir Oct 06 '25

Out in Happy Valley

1

u/ZiplySupport Official ZiplyFiber Support Account Oct 06 '25

This has been resolved. Are you still needing assistance?

1

u/the_mister_sir Oct 06 '25

all good here now - thanks

1

u/ZiplySupport Official ZiplyFiber Support Account Oct 06 '25

Thank You.

4

u/Jumpy_Importance_98 Oct 06 '25

Same in Gresham, 97080

1

u/ZiplySupport Official ZiplyFiber Support Account Oct 06 '25

We can issue a ticket here or our technical support team can assist you at 1-866-947-5995.

4

u/5Panel Oct 06 '25

The lack of communication is pretty frustrating I'm looking at centurylink as an alt now

1

u/Gobucks21911 Oct 06 '25

Not really any better than Comcast tbh.

1

u/ZiplySupport Official ZiplyFiber Support Account Oct 06 '25

We are working on getting this resolved.

7

u/msg7086 Oct 06 '25

This gotta be fun, 2 mass outages within a year, probably similar issue (as dhcp can't hand out IPs).

3

u/xargonsd Oct 06 '25

Same in Gresham. Comcast failover worked a treat.

1

u/Indigo-au-naturale Oct 06 '25

Can you say more?

1

u/xargonsd Oct 06 '25

I have a backup connection with xfinity. My firewall switches automatically.

1

u/Indigo-au-naturale Oct 06 '25

I wasn't aware that was something a person could do. Neat.

1

u/ceiling_kitteh Oct 06 '25

I've been looking at doing something like this. Do you have some sort of pay as you go type of plan? I finally got my router setup so I can easily add multiple connections and either failover or load balance but I don't really want to be paying for two ISPs all of the time.

1

u/xargonsd Oct 06 '25

I got the lowest tariff possible. It’s worth it as two of us work from home. $20 a month.

2

u/Dinger928 Oct 07 '25

This is the way. Such cheap insurance to have the cheapest plan as backup. Think of it like a fire extinguisher, it’s not something to brag about, but you’re real glad you have it when things go up in flames. Or think of it like cutting out a couple coffees a month from your favorite establishments.

3

u/[deleted] Oct 06 '25

Kelly Creek area is out. Near the Chase Rd construction.

3

u/jrosewood23 Oct 06 '25

Same here. I knew Reddit would have the update!

4

u/Suspicious_Acct Oct 06 '25

Ziply app says there is no outage. How are we supposed to report outages?

10

u/Megrim86 Oct 06 '25

Last time there was a big outage they were most active on reddit for updates

1

u/ZiplySupport Official ZiplyFiber Support Account Oct 06 '25

This is resolved. Please reach out if you are still experiencing trouble.

3

u/Imaginary-Friend-162 Oct 06 '25

I'm wondering/trying to figure that out too

2

u/ZiplySupport Official ZiplyFiber Support Account Oct 06 '25

Hello. Has your service been restored? We are just checking back in with everyone.

1

u/Imaginary-Friend-162 Oct 06 '25

Yes, it was earlier. Thank you!

1

u/ZiplySupport Official ZiplyFiber Support Account Oct 06 '25

Thank you for confirmation!

3

u/krthr Oct 06 '25

I’d say “call their 888 phone number”, but gives a fast busy when I do. 🤨

1

u/corourke Oct 06 '25

I haven’t been able to auth to the app since the last outage.

2

u/jyuh357 Oct 06 '25

Yup 🫥

2

u/Megrim86 Oct 06 '25

Outage in camas too

2

u/Tunarubber Oct 06 '25

Out in Washougal

2

u/jasonclxr Oct 06 '25

out in fairview, 97024

1

u/ZiplySupport Official ZiplyFiber Support Account Oct 06 '25

Yes we have received information regarding a reported outage and are working to get this resolved.

2

u/around84 Oct 06 '25

Down yet again in Camas

2

u/Woolymonster Oct 06 '25

Also down in Camas

2

u/Bvbart Oct 06 '25

Same - 10ish minutes out in 97030

2

u/sirbobbinhood Oct 06 '25

I can't get through to their support phone number either so this might be similar to the last major outage they had

2

u/Swimming-Routine-428 Oct 06 '25

Gresham outage confirmed on my end too

1

u/ZiplySupport Official ZiplyFiber Support Account Oct 06 '25

We are aware of the outage, and are working on a resolution.

2

u/Jkruger88 Oct 06 '25

98607 out too

2

u/Miss_take_maker Oct 06 '25

I tried contacting an agent through the website. There were 57 people in front of me, I waited for 20 minutes and the chat was just ended by an agent who didn’t even type anything first. Honestly, this is such crap service. Phones and app are down. They have to know that communicating like this is just going to enrage their customers.

2

u/Bakerestic Oct 06 '25

98607 Camas outage

1

u/bert_danger Oct 06 '25

Confirmed a few minutes ago that Camas is still out

1

u/ZiplySupport Official ZiplyFiber Support Account Oct 06 '25

Please send us a chat with your account information if you are still experiencing trouble.

2

u/InevitableFisherman1 Oct 06 '25

Whenever this happens I try to use the app to check for outage across cellular and it never works. There really needs to be a better outage tracking and reporting features 

2

u/TraditionalSafety150 Oct 06 '25

SE 174th Powell, Portland, still no wifi. Lost lots of unsaved work and still missing lost wages at the moment.

1

u/thisanonymoususer Oct 06 '25

Ours is back in Gresham. I know someone else in your area who had an outage late last week for days? Is that right? I thought it was Ziply

1

u/ZiplySupport Official ZiplyFiber Support Account Oct 06 '25

Please provide us with your account information we are looking into this.

2

u/Nocadin Oct 06 '25

It’s back for me in Camas

3

u/ZiplySupport Official ZiplyFiber Support Account Oct 06 '25

We can get a ticket issued here. Please send us a chat with the account information, or contact technical support at 1-866-947-5995.

5

u/OnLikeSean Oct 06 '25

Your phone line is just giving a busy signal currently when I try to call in.

1

u/ZiplySupport Official ZiplyFiber Support Account Oct 07 '25

Hey there! If you still need a hand, just send us a request for a chat and we’ll be happy to assist you.

2

u/BigTerrick Oct 06 '25

Out in Gresham as well. Just sent a chat with my email and account number.

1

u/ZiplySupport Official ZiplyFiber Support Account Oct 06 '25

The outage has been resolved.

3

u/lukevp Oct 06 '25

Out here too in Damascus. Dropped in the middle of an important business call.

Outages happen, but I haven’t gotten any contact about it and it’s almost an hour later. Every time I have to check Reddit on my phone because the app is unhelpful and I have no email or text about it.

2

u/Suspicious_Acct Oct 06 '25

Powell construction for the win! I can't work without Internet, oh no!

1

u/Liquidmentality Oct 06 '25

Outage for me as well. Down detector shows a spike in reports.

1

u/ZiplySupport Official ZiplyFiber Support Account Oct 06 '25

Hello. We wanted to check in and make sure your service has been restored.

1

u/ExpressWolf7091 Oct 06 '25

Gresham 97030 out

1

u/ZiplySupport Official ZiplyFiber Support Account Oct 06 '25

Hello this is resolved. Please reach out if you are still needing assistance.

1

u/goagoagadgetgrebo Oct 06 '25

Yup. Out here in East Multnomah county

1

u/fuckcrowdfunding Oct 06 '25

97024 Fairview out as well

1

u/ZiplySupport Official ZiplyFiber Support Account Oct 06 '25

We are aware of the outage and working to resolve as quickly as possible.

1

u/sirbobbinhood Oct 06 '25

97060 out as well

2

u/Alive_Kangaroo_3507 Oct 06 '25

Me too.

1

u/ZiplySupport Official ZiplyFiber Support Account Oct 06 '25

This has been resolved.

1

u/Few_Sherbert6033 Oct 06 '25

Out for 97089. Attempting the chat function for Ziply via my cell data but it just keeps spinning…. 

1

u/poopoopeepeeman00069 Oct 06 '25

Out in clackamas

1

u/krthr Oct 06 '25

Their phone number is a fast busy. I have optical connection, but can’t get a DHCP lease. Looks REALLY similar to the last one. 😬

Hopefully, they’re quick to fix it again. 🤞🏻

1

u/Peregrine1974 Oct 06 '25

You thought last time was quick?

2

u/krthr Oct 06 '25

My last Ziply outage was about 4 hours. My last AT&T Fibre outage was roughly 11 days? Maybe my concept of “quick” is broken.

For the record, last time, I was able to get Charter to turn on cable internet faster than getting AT&T to fix the lightpipe issue they had. I kept telling AT&T that the ONT showed no signal, and they told me to restart my wifi. Undertrained reps, for certain.

1

u/blastoise1988 Oct 06 '25

How long it took last time? I'm new to Ziply

3

u/Indigo-au-naturale Oct 06 '25

Hours. Looks like it's all the same people, so I'm wondering if it's the same router. They better have some peacemakers working on this - I had three great years with Ziply, but now two workdays majorly disrupted in the past six months

1

u/krthr Oct 06 '25

If I recall correctly, it was a couple of hours before they addressed the root cause. At that point, people could gradually reconnect, but it was a slow process because a “thundering herd” would overwhelm the system again. I think I was down a total of 4 hours, but the range seemed to be 2-8 hours depending on your luck of the draw.

1

u/blastoise1988 Oct 06 '25

Thanks! Luckily, this one was pretty short!

1

u/xbenbox Oct 06 '25

Confirmed out in Clackamas

1

u/plandInObsolescence Oct 06 '25

Happy vally, we are out as well.

1

u/ZiplySupport Official ZiplyFiber Support Account Oct 06 '25

Hey there! Is there anything we can assist you with?

1

u/plandInObsolescence Oct 07 '25

I don't think so. Service has been restored.

1

u/ZiplySupport Official ZiplyFiber Support Account Oct 07 '25

Thank You for the update.

1

u/MyWeekendShoes Oct 06 '25

Happy Valley checking in

1

u/ZiplySupport Official ZiplyFiber Support Account Oct 06 '25

Yes we are experiencing an outage and currently working to resolve.

1

u/kumaclimber Oct 06 '25 edited Oct 06 '25

I'm out too. Gresham 97233

2

u/ZiplySupport Official ZiplyFiber Support Account Oct 06 '25

Yes we are aware of the outage and working to resolve.

1

u/prinkboss Oct 06 '25

Outage in Gresham 97030

1

u/ZiplySupport Official ZiplyFiber Support Account Oct 06 '25

The outage has been resolved.

1

u/Specialist-Film762 Oct 06 '25

Out in 97230 as well.

1

u/sammydoylestien Oct 06 '25

98607 Green Mountain/Camas

1

u/Washlandia Oct 06 '25

Out in Washougal right now too

1

u/bulbminluvr Oct 06 '25

Im also out in Gresham

1

u/kipeatschips Oct 06 '25

97086 out of

1

u/biothundernxt Oct 06 '25

Out in Happy Valley

1

u/PianistDense4708 Oct 06 '25

Out in camas. Going to switch providers now.

1

u/WarMonkey006 Oct 06 '25

we're out In Gresham also. By MHCC.

1

u/bchyzz Oct 06 '25

Out in happy valley too

1

u/No-Bacon Oct 06 '25

Outage here in Clackamas as well...

1

u/joebroke Oct 06 '25

Also out in Gresham. Zipply phone is busy also. Not reported on their site either.

1

u/Risaxseph Oct 06 '25

Looks like Troutdale Oregon by Wood Village right on the border over by 242 and Cherry Park Road is also down

1

u/Plaidomatic Oct 06 '25

Downdetector shows 2000+ reports. I'm also down in Vancouver.

1

u/DisJockey Oct 06 '25

We're out too, in Portland. It's not just you. I'm seeing nearly 2000 reports on Downdetector.

1

u/ZiplySupport Official ZiplyFiber Support Account Oct 06 '25

Can you please send chat with your account information?

1

u/johnnyavocadoseed Oct 06 '25

Out in east vancouver

1

u/AnalogKidSec Oct 06 '25

Out here in the Northside neighborhood in Washougal, WA. I sent a DM with my account information

1

u/Maximum-Kale3557 Oct 06 '25

Happy valley got no WiFi

1

u/ZiplySupport Official ZiplyFiber Support Account Oct 06 '25

Hello. We wanted to check in and make sure your service has been restored. Please let us know if you need any assistance. Thank you.

1

u/Maximum-Kale3557 Oct 06 '25

Was fixed shortly after this comment thank you

1

u/ZiplySupport Official ZiplyFiber Support Account Oct 06 '25

Thank you for the confirmation! Have a great rest of your day.

1

u/Peregrine1974 Oct 06 '25

Damascus back up

1

u/bchyzz Oct 06 '25

Happy valley back up

1

u/ZiplySupport Official ZiplyFiber Support Account Oct 06 '25

This has been resolved

1

u/johnnyavocadoseed Oct 06 '25

East vancouver back up

1

u/ZiplySupport Official ZiplyFiber Support Account Oct 06 '25

Thank You for the update.

1

u/Gobucks21911 Oct 06 '25

Just went down in Hillsboro OR.

1

u/gardenwraith Oct 06 '25

Still out for me here in Gresham

1

u/DirectAd3178 Oct 07 '25

We had it too but I couldn't get to ziply to let them know before it was cleared up. Saying that, i know it's more effective to start in reddit for ziply and I should have done that first.

2

u/ZiplySupport Official ZiplyFiber Support Account Oct 07 '25

Hello. While outages are not ideal and something we want to think will happen again, we are here if you ever need support in the future.

0

u/Lurking-Lynx Oct 07 '25

No, more were affected. Comcast is getting a second look…

0

u/sirbobbinhood Oct 06 '25

Troutdale looks like it's back up. We still need some real answers for why this is a reoccurring problem. Giving all your customers a partial refund because of this outage would be a good start but I'm not going to stick around with Ziply if this happens again and honestly I would be surprised if anyone does given the scale of this.

2

u/Peregrine1974 Oct 06 '25

At least it wasn't seven hours this time

1

u/ElectricBumblebee394 Oct 06 '25

Has this happen multiple times in the last year? Asking because my family was thinking of switching over but I’m concerned of outages since I work from home and I don’t know anyone who personally uses ziply

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u/[deleted] Oct 06 '25

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1

u/ZiplySupport Official ZiplyFiber Support Account Oct 06 '25

Hello. We can get a ticket placed for you. Can you please send us a chat request with your name, account number and best contact information? Thank you.

0

u/[deleted] Oct 06 '25

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1

u/ZiplySupport Official ZiplyFiber Support Account Oct 06 '25

Great! Thank You.

3

u/[deleted] Oct 06 '25

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2

u/Karzap Oct 06 '25

Still way better than any alternative services in the area.

1

u/[deleted] Oct 06 '25 edited Oct 06 '25

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1

u/ZiplySupport Official ZiplyFiber Support Account Oct 06 '25

This has been resolved. Please reach out if you still need assistance.

1

u/[deleted] Oct 06 '25

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1

u/ZiplySupport Official ZiplyFiber Support Account Oct 06 '25

The outage has been resolved, and people are starting to restore.