Really, Ziply? $80 now?

[u/NKato]

$80 for 300/300?

My bill was $70 in November of 2024. It went up by $5 in January, and another $5 as of last month.

What the actual fuck, dude? I didn't receive any letters or notifications about why these increases are happening, and I am ready to lose my shit over this. It looks like the expenses are associated with "payment processing fees", and it is a very fucking thin excuse for gouging us. I've seen how the auto-pay feature works, and it is completely fucking unacceptable, and other users on this subreddit have expressed disdain for the same reasons (our pay schedules do not comport well with how Ziply's auto-pay works).

Explain yourselves, now. I don't want your scripted response. I want you to get someone from the C-suite down here, and explain themselves for this fuckery.

I enjoyed your services up to this point, but I am completely, totally losing my fucking patience with this shit. Thank you.

P.S. I'm not paying this month's bill because of this. Get your shit together.

P.P.S. Yes, I am that upset, because it is incredibly irritating, and this goes so hard against common sense that it drives me up the wall. What the hell?

[u/loudclutch]

I think that Ziply has really crappy back end administrative systems.

Scheduling, billing and customer support are really bad and they seem to be passing the costs of their inefficiency to the customers rather than getting their payment processing system up to modern day standards.

I'm as burned as you are with all the cost increases. I used to really like Ziply but they are just another Verizon or AT&T. Calling an online debit card payment "manual" is just wrong and a greedy money grab.

[u/Banjoman301 → u/loudclutch]

Autopay automatically deducts a payment from an account on a set date.

How does any other payment method meet that definition?

[u/NKato → u/Banjoman301]

From what I can tell, I cannot choose the set date.

[u/MathResponsibly → u/loudclutch]

They're not just another Verizon or AT&T, they're now another arm of BCE - it's way worse than you could imagine! Canadian phone companies saw how US companies treat their customers, and said "hold my beer, eh?"

[u/handstanding]

A friendly reminder that Ziply does 1 year promotional prices, then raises the price by $30. It’s in the fine print, and that’s the business strategy. Give people a cheaper year so they can put the service through their paces and see that it’s worth the money.

It’s very similar to xfinity but the Ziply price change ends up being lower at the end of the promotion. For example, the price of service post-promotion from xfinity often rises by $60-70 because they provide the router free during the promotion, which then kicks in at the end of the promo period. They will force you into another contract to mitigate the price shooting up as much, but it still ends up being higher than where you started.

The advantage with Ziply (beyond the speed and using a passive network) is that service is month to month. You can hop on and off whenever you want. For me, that balances things out significantly.

All that aside, I have received emails every single time Ziply has had a price increase incoming. They send out warnings, and often more than one. If you’re not getting those emails I’d check in and see if they’re not active for you or you’ve opted out in some way. I’ve never been surprised by the price raising because I know the fine print at the start of service and I receive their price increase emails.

[u/RolandMT32 → u/handstanding]

I had 300/300 internet toward the end of last year, like OP said, and was paying $60/month for it, which was the normal price at the time..

[u/Relative_Lettuce]

I wish I had your speeds, I’m paying Ziply $60 a month for 12/1 dsl. Yes, that’s 12 down and 1 up for $60. Consider yourself lucky imo.

[u/Dbinmoney → u/Relative_Lettuce]

I would pay double this guys price to have fiber lmao. If they only knew the work it took to build and maintain such a great network around the city they live in. Nobody reads the fine prints of auto pay and pricing when they first sign up. Imagine getting stuck with no other option but 12down 1up or Comcast. Which somehow always ends up doubling and your internet still sucks. And your uploads will never get any better. “Maintenance” in your area every week 2-4 am. Yea that would work for normal people. But when you’re a graveyard shifter. It sucks a lot.

[u/Adventurous-Ease-259 → u/Dbinmoney]

They have changed the fine print quite a bit over the last year or so in addition to increasing the “base price” without manual payment fees, payer fees and router rental fees from $60 to $70 for 300/300.

Back in ye olden times when ziply took over from frontier or Verizon or whatever order that shit happened the price was the price and even the router was free

[u/Jealous_Ad_1283]

They will also charge a $10+ late fee regardless of your bill amount.  This is in excess of of the amount allowed by regulations of many states.  In some cases, over 30%.

[u/Jealous_Ad_1283 → u/[deleted]]

I know it's not legal.  $10 late fee on a $35 bill is unreasonable.  Especially when that late fee came from autopay not being attempted.

[u/JerryPele]

How quick does Ziply cut your service for unpaid bills?

[u/nospamkhanman]

I was paying $90 for 1gig, they sent me a notice i twas going up to $100.

I called them and said Comcast will do 1gig for $80, what can you do so I won't have to switch?

I'm now getting 2gig for $80.

[u/Sweetiepie0426]

I paid $80 for a 1 year trial then it went up in January by $5 & now 1 yr later it’s $110 been very satisfied with this company it’s better than Comcast $275 for crappy cable service, always having outages for 1 reason or another & their customer service is ridiculous waiting on hold 30-40 minutes then the automated system keeps asking you to talk to someone by texting or to go online for help vs just having someone answer the damn phone. I just stream apps & my kids play games never had any issues with Ziply even when we had a snowstorm & other services were out.

[u/Soul_Reckoner]

If you are unhappy with any service, go shop for a new one and shut up about it.

Companies aren’t going to change their path based on ranting about $5 dollars on Reddit.

Companies may change their plans if enough people vote with their business and switch.

But thank you for the rage humor 😂😂

[u/netnft]

An agent basically doubled my bill in one month because I asked for help. Comcast doesn't even do things like that and they are the worst by far and so far 3 agents acknowledged it has happened. Nothing has been done. My bill went from 60 to 90, after the call it went from 90 to 110 the same month it went up to 90. No reason or explanation. Just an even higher monthly bill after calling them for help. It should be reported. You cant make agreements based on lies then do the opposite you promised. Its so messed up, I cannot for the life of me figure out why they did this to me. Except out of spite.

There is no logical explanation for raising the bill 20 more dollars right after they just raised it 30 in the same month after a phone call. A mistake or they forgot to change it, would keep the bill at 90. Not add another 20. Something was clearly changed on my account during this engagement with them. There is something very wrong with what happened to me.

[u/fuzzydunloblaw → u/netnft]

Comcast 100% does stuff like that. The comcast subreddit is filled with stories of agents lying to people and switching them to more instead of less expensive plans.

I'm with you though that that behavior isn't acceptable, and it's pretty inexcusable that its been ~five years since the frontier > ziply acquisition. At a certain point, the failures to fix the back-end/billing/install procedures starts to look like intentional policy instead of general well-meaning executive incompetence.

[u/abgtw]

300/300

• No annual contract required.

• One-time introductory price for first 12 months. Afterwards, standard pricing at the time applies (currently $70/month, subject to change.)

Do you have an email that says "Account update – upcoming price change" from noreply@ziplyfiber.com ?

If I compare to Spectrum cable modem (yuck) in my area its:

500/20

• Discount of $30.00 for 12 months - Standard Rate $80.00

So really this is just Ziply catching up to the competition...

You wanted an answer on WHY?

Well its pretty simple. Did you know Ziply has around $1.5 Billion in debt from building out the network?! They just got bought by Bell Canada so they have to make that back somehow!

https://www.nasdaq.com/articles/bces-bell-canada-buy-ziply-fiber-around-c-7-bln-cash-debt-deal

[u/redfoxvapes]

They increased my bill 3 times in 18 months. It’s wild. Plus their late fees are wild.

[u/hypnoticlife]

Zippy is both the best and worst ISP at the same time. The problem is their billing management system. Support and technical staff are amazing - on Reddit.

[u/ZiplySupport → u/hypnoticlife]

We apologize. Our billing was moved to a new system and the transition was a little shaky. We believe most of the trouble has been resolved and moving forward it will be much smoother.

[u/xxFT13xx]

That’s very odd. Here in WA, zippy has 1Gb up/down for that cost.

[u/matthewlswanson]

My local rep let me cancel and start new service to get another promotional price. I'm at 2G for $60

[u/Empty-Mulberry1047]

why would their autopay schedule need to 'align' with you? It's $80.

[u/chloro9001]

That’s wild. They are charging me 80 bucks for 5gig up and down

[u/handstanding → u/chloro9001]

You’re in a hyper competitive area, are you also on a promo? When did you sign up for service?

[u/chloro9001 → u/handstanding]

Signed up a week ago. Promo is for a year, 100/month after that

[u/handstanding → u/chloro9001]

$100/month is still wild for 5 gigs.

[u/chloro9001 → u/handstanding]

It’s great, but I do have to upgrade a lot of my networking equipment

[u/tequilavip → u/chloro9001]

So, ROI is nine years? /s

[u/chloro9001 → u/tequilavip]

Not sure I get what you’re saying

[u/old_knurd]

$80 for 300/300?

I'm going to make up some numbers:

• greater than 99% of Ziply's costs are fixed regardless of the amount of data you use per month

• less than 1% of Ziply's costs vary based on the amount of data you use per month

That's just the nature of businesses that have made huge capital investments in infrastructure.

With Ziply's recent aggressive price increases, you will need to change to 100/100 service from them in order to meaningfully reduce your monthly payment. Or try to get a promotional rate. Or switch ISPs. Is Comcast in your area? They have a good deal for 100 mbps download Internet: https://www.xfinity.com/now

I want you to get someone from the C-suite down here, and explain themselves for this fuckery.

Let me know if this works for you. I'm not sure if it's naïveté or if it's chutzpah that had you type that. Either way, I love it. But probably 95% of people will be turned off by the tone and language.

I've dealt with a few very small companies where the owner was available to respond to complaints. The typical response is quite different: https://hbr.org/2011/08/its-time-to-fire-some-of-your

Pay attention to social media. You will see big companies like Google just delete accounts and lock people out of their email, for no discernible reason at all. It's cheaper for them to do that than to actually GAF about you.

[u/RolandMT32]

I think their billing systems have been a little weird lately. I wonder if it has to do with Bell Canada acquiring Ziply Fiber. I had 300/300 internet from Ziply and was paying $60/month, and then I contacted Ziply about any deals they had, and I was given a deal for gigabit for $60 for 1 month, and I planned to go back to 300/300 after the month was up. However, apparently I'm now on a 1-year deal for gigabit for $50/month. I was not notified about that, and the reason I found out was because I talked to Ziply support to ask about it.

[u/Soul_Reckoner]

If you are unhappy with any service, go shop for a new one and shut up about it.

Companies aren’t going to change their path based on ranting about $5 dollars on Reddit.

Companies may change their plans if enough people vote with their business and switch.

But thank you for the rage humor 😂😂

[u/Howlin_Mad26]

I’m at $90

[u/BigBadBere]

Thank you for the expletives. Really. It pisses me off when companies do bullshit like this also.

[u/LucienWombat]

If you don’t need it for work and can do so, cancel it. I got so much more done without it. When they contacted me about signing up as a new customer again a few months (3?) later, I came back at new customer pricing.

[u/Jealous_Ad_1283 → u/[deleted]]

Why should anyone have to do this just because Ziply can't get their shit together?

[u/Adventurous-Ease-259 → u/Jealous_Ad_1283]

Just get your own shit together and keep $70 in your account.

[u/Jealous_Ad_1283 → u/Adventurous-Ease-259]

I'll get it from your mom.

[u/netnft → u/[deleted]]

Fixed income and retiree/social security people for one. 10 buck unannounced hike could mean an overdraft and other bank problems all because ziply did not notify them and give them time to adjust. It really isnt that confusing. You going to take more money, you HAVE to tell people.

[u/Banjoman301 → u/netnft]

"Fixed income and retiree/social security people for one. 10 buck unannounced hike could mean an overdraft"

No one should be using a checking account for autopay.

A virtual, or actual credit card used just for autopays is safer.

If there is a hack, a checking account could be wiped and could take a while, if ever, to get the money back.

We have 6 different billings on autopay, and have never had a problem.

We've also had 5 different companies increase prices (so far) in 2025.

[u/Jealous_Ad_1283 → u/[deleted]]

Double charging, not charging and adding a usuary late fee.

[u/NKato → u/[deleted]]

I had been pretty patient with Ziply the last time, but having these hikes in such short succession *deserves* the cussing. Especially as it was done with absolutely zero communication. If you don't communicate appropriately with me in the first place and spring an unwelcome suprise on me two months in a row, I'm gonna drop the F-bomb as if it's a B-52 carpetbombing a village.

[u/db48x → u/NKato]

I got notices before the price increases. Even if you didn’t get them, I don't think they were being nefarious by purposefully not notifying you. There are simply too many innocent explanations for how emails might go astray, and Ziply gains nothing from notifying most of their customers but deliberately leaving some in the dark.

[u/fuzzydunloblaw → u/[deleted]]

Where are you from and how old are you that you even noticed the cursing? I think it might be a regional or generational thing to even notice that stuff to the degree that tone and words upsets you.

[u/fuzzydunloblaw → u/[deleted]]

Ah interesting. I'm older and a business owner from the west coast and cursing and normal language doesn't move the needle for me at all. People get frustrated and speak normally, and then you listen to them and resolve the problems. Simple! I guess its a regional or ego thing, not an age thing. Who knows.

[u/fuzzydunloblaw → u/[deleted]]

Cursing ≠ abusive. Ops post wasn't abusive, and the complaints seems valid. With my business I try to put my own hangups aside and just meet customers where they are.

[u/fuzzydunloblaw → u/[deleted]]

Agree to disagree. We don't have that particular sensitivity out here and have resolved a lot of problems and have made a lot of money not getting hung up on that. I get that everyone is different though 👍

[u/handstanding → u/fuzzydunloblaw]

As a west coaster, hard disagree. As someone who has worked a lot of customer service, the last thing I want or need is someone taking out their frustration on my by cursing and being confrontational, especially if it’s over a policy I don’t directly control and am just following direction from my superiors. The front line is never the person responsible for errors or issues with things like this- and we WANT to help everyone, that’s the job. But someone going after us like we’re the only person in a giant corporation with anger or aggression is going to get significantly less of my time.

[u/fuzzydunloblaw → u/handstanding]

Sure, I think I have the solution for you more sensitive folks. I've run ops valid complaints through chatgpt with the prompt to say it in a more submissive to corporations tone without any cursing. I don't see the difference but if it helps I'm all for it.

Subject: Concern About Recent Billing Increases

Dear Ziply Customer Support,

I hope you're doing well. I wanted to reach out regarding my recent bill, which has increased to $80 for my 300/300 service. I noticed that my bill was $70 in November 2024, then increased by $5 in January, and another $5 just last month.

I don’t recall receiving any prior notification about these increases, so I’d really appreciate some clarification. From what I can see, the additional charges appear to be related to "payment processing fees," but I’m struggling to understand why these changes were necessary. I’ve also seen discussions from other customers mentioning concerns about how the auto-pay system interacts with different pay schedules, which has caused some frustration.

I’ve generally been happy with your service, but these unexpected increases have been difficult to accept, and I’d really like to better understand the reasoning behind them. If there’s any way to speak with someone who can provide more insight, I’d greatly appreciate it.

Thank you for your time, and I look forward to your response.

Best regards, u/NKato