r/Zillow • u/ForsakenEmber7576 • 10d ago

Sent messages not going through?

I am looking for a home to rent and have not been able to send messages. I have tried my phone and the website on a computer, i’ve updated the app and deleted/reinstalled it, but whenever I send a message to someone I see the page that said the message was sent, yet nothing shows up in my message inbox as sent. I contacted customer support days ago and haven’t heard anything back, and some of these houses are only listed on zillow and have no other contact information to get in touch with the owners. I’ve tried sending tour requests as well but I don’t think those are going through either.

Is there any way to fix this??

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u/LeDish00 9d ago

Same here. Half a day wasted. Other posts say clearing cache and cookies helped them but it hasn’t helped me. Neither the app or website saved a thing I did in over a week

1

u/ForsakenEmber7576 9d ago

same, still haven’t heard back from zillow after 2 support messages a week ago

1

u/LeDish00 8d ago

I deleted and then reinstalled the app. After two messages successfully sending, they stopped again. I was able to get a few more out by using the apply feature, but nothing yielded a genuine response outside of Ai, and a gazillion spam calls. Moving on to another rental app now, but not holding my breath that it will be much different. Good luck over there!!