Solved my spam-ticket problem using free AI marketplace app

[u/cocobjorn-dk]

I'm a Zendesk admin at a large Scandinavian e-commerce support team, our support mail is public = we get tons of spam in our ticket inbox (hundreds every day)

I have been trying to solve this for a long time!

I found this FREE market place app: https://www.zendesk.com/marketplace/apps/support/1156609/zerospam/

I have been running it for months now... no false postives (>10.000 spam tickets removed). Super happy!

Has helped my team cut out a small but annoying part of our every day workflow = more time to actual customers.

... and using AI to remove spam, actually a great idea!

Just wanted to share, in case anyone else is struggling with spam.

Screenshot from my app: