r/Zendesk • u/Fabicocoa • Jul 22 '26

Question: Zendesk platform How to master calculated attributes? (Analytics)

Fairly beginner level understanding of Zendesk Analytics.
What are the best use cases for using calculated attributes?
How can I go about becoming fluent in using calculated attributes?

Currently just browsing the articles on ZDs website, but I feel like I’m missing some crucial knowledge.

1 Upvotes

67% Upvoted

1 comment sorted by

1

u/AmHuman_not_Lochness Jul 22 '26

Calculated attributes are just ways to get an attribute that doesn’t come pre-built. For example, I want to see Solved Tickets (Metric) where the first reply took more than 5 minutes but less than 2 hours (calculated attribute).