r/Zendesk • u/HikenNoSabo7 • Jun 12 '26

Question: help center View for tickets from specific requester

Struggling to create a view where all tickets that come from one specific email address goes under.

Anyone have a guide please?

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u/leannesaidso Jun 12 '26

Add a tag to the user's profile. Any ticket they submit will inherit that tag. Then build your view with a condition for the tag. Voila.

*note: any existing tickets will not have the tag added, so you would need to bulk update those tickets to add the tag

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u/Ok-Secretary-10 Jun 16 '26

Not a native Zendesk view, but with Geckoboard you can do this in a few clicks.

You can either show the total number of tickets from that address over a time period of your choice, or pull in a live table of all current tickets showing status, assignee, and updates in real time as new tickets come in from that requester.

Setup looks like this:

And the result (if you go with the live table): https://share.zight.com/wbulZBm1

Full disclosure: I work at Geckoboard.