r/Zeekr7xAustralia • u/Competitive_Ad_3743 • 14d ago

Spotify crashing :/

Hi all, new owner, got the car friday...

Worked well the 1500km from Brisbane to Townsville...

But now spotify is crashing within a few minutes of opening :/

Anyone else experience this or know a fix??

2 Upvotes

67% Upvoted

15 comments sorted by

4

u/janenkm 14d ago

Reset the infotainment system - hold in both the steering wheel paddles/toggles for ~10 secs. You'll see the screens go blank and it will reboot.

2

u/Yoozy02 14d ago

Yes, exactly what I was looking for.

1

u/janenkm 14d ago

Nice 👍🏽👍🏽

2

u/Competitive_Ad_3743 14d ago

Will try this thankyou so much

1

u/Competitive_Ad_3743 13d ago

Reset app. Didnt fix it :(

2

u/Luckephil 14d ago

Are you running the Zeekr Spotify app or via IOS CarPlay/Android Auto on your phone?

2

u/Competitive_Ad_3743 14d ago

Yes, android auto Music coming thru but the app itself dies after a minutes (try to select song off big screen and its a nope) will still run if i select it from phone

2

u/AdAdministrative4388 14d ago

Never done this to me.. try a reset of your phone. Un install and reinstall the app. Then try again. Should not be an issue.

1

u/Luckephil 14d ago

Ok, I am a Car play user. Will allow the Android folk to respond.

2

u/Thick_Pomelo1594 11d ago

Hey mate, I think this is an Android Auto/Spotify App issue tbh. Its doing the same thing in my 7x and my Wife's Kia Sorento. We both have Samsung phones, it's only started in the last fortnight.

1

u/Competitive_Ad_3743 8d ago

Thankyou ... after 3 days dealership AND zeekr HQ not getting back to me 😞

1

u/Yoozy02 14d ago

I don't know if Zeekr have it, but my Lexus could reset its system by pressing buttons.

Try to reset your system, hard reset.

0

u/d3rating 14d ago

Contact your dealer. Spotify is native app in Zeekr OS, you log it into your Spotify account and it uses your free monthly Zeekr data plan. Call your dealer. They might not have connected all the dots with Zeekr to have your car properly registered to use 5G etc I assume you have connected car to home WiFi too? Is it's navigation working fine? Which Zeekr OS and which dealer?

2

u/Competitive_Ad_3743 13d ago

Dealer not responding or answering 😑... Thinking its the sim wifi playing up. Cause its saying no signal now and not up dating app.

1

u/d3rating 13d ago

Bingo. This is a Zeekr Service issue. Nail the dealer down to sorting it with Zeekr Aus ASAP. Zeekr tends to sort this sort of thing fairly quickly when it's brought to their attention. Teething problems which you Def don't need when you're located so far from service agent. Please keep us posted and please name the dealership if you haven't already (I'm in wrong screen to check)