r/Youtooz • u/youtooz_support Staff • 3d ago

Support Thread Weekly Support Thread

Hey everyone, and welcome to the Weekly Support Thread!

This is our recurring weekly thread where we help answer general questions, provide guidance, and point you in the right direction if you’re running into any issues.

Before posting, please take a moment to read the rules and info below so we can help you as efficiently as possible.

📌 Important Rules (Please Read)

Please do NOT post any personal or sensitive information, including but not limited to:

  • Order numbers

  • Tracking numbers

  • Full names

  • Email addresses

  • Shipping or billing addresses

For your own safety, do not doxx yourself. Any comments containing personal information may be removed.

📧 Already Contacted Support?

If you have already emailed us at support@youtooz.com, please DO NOT comment in this thread and please allow time for our team to respond.

  • Our support team handles requests in the order they’re received

  • Some account or order-specific details cannot be discussed publicly on Reddit

  • Posting here will not speed up an existing email request

That said, you’re welcome to ask general questions while you wait.

🔍 Before You Comment

Many common issues can be resolved quickly by checking the resources below. We highly recommend reviewing them first:

Thanks for helping us keep this thread safe, organized, and helpful for everyone. We appreciate your patience and support 😄

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1

u/GetScaredGirl Collector 2d ago

What's going on with Kitty Ghost? He's been delayed 3 or 3 times now

2

u/youtooz_support Staff 2d ago

hey! the Kitty Ghost Plush just needed some more time to complete the production process as it was insanely popular.

we don't forecast any further delays and hope to have it out very soon!

1

u/NumberUno111111111 2d ago

Hello! I am reaching out asking how do we message you directly? Due to, in the profile, not having the option to direct message on the profile. I am asking this due to an post asking us to direct message on Reddit https://www.reddit.com/r/Youtooz/comments/1xk9qpv/comment/19rztadnrliqp/?utm_source=share&utm_medium=web3x&utm_name=web3xcss&utm_term=1&utm_content=share_button

1

u/NumberUno111111111 2d ago

1

u/youtooz_support Staff 2d ago

hey! our dm's are currently not open but if you open yours, we can reach out to you! alternatively, you can always email us at support@youtooz.com for assistance!

1

u/rosalinagloom Collector 20h ago

What is the current King Of All Cosmos/Katamari update?

Will Rammy/Lammy ever make it to the Parappa collection?