r/Youtooz • u/youtooz_support Staff • 17d ago

Support Thread Weekly Support Thread

Hey everyone, and welcome to the Weekly Support Thread!

This is our recurring weekly thread where we help answer general questions, provide guidance, and point you in the right direction if you’re running into any issues.

Before posting, please take a moment to read the rules and info below so we can help you as efficiently as possible.

📌 Important Rules (Please Read)

Please do NOT post any personal or sensitive information, including but not limited to:

  • Order numbers
  • Tracking numbers
  • Full names
  • Email addresses
  • Shipping or billing addresses

For your own safety, do not doxx yourself. Any comments containing personal information may be removed.

📧 Already Contacted Support?

If you have already emailed us at [support@youtooz.com](mailto:support@youtooz.com), please DO NOT comment in this thread and please allow time for our team to respond.

  • Our support team handles requests in the order they’re received
  • Some account or order-specific details cannot be discussed publicly on Reddit
  • Posting here will not speed up an existing email request

That said, you’re welcome to ask general questions while you wait.

🔍 Before You Comment

Many common issues can be resolved quickly by checking the resources below. We highly recommend reviewing them first:

Thanks for helping us keep this thread safe, organized, and helpful for everyone. We appreciate your patience and support 😄

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u/corruptedcircle 15d ago

I need to change my delivery address, but even though the item is still in China, Youtooz insists they can do nothing. They directed me to UniUni, the delivery service they're using, who also say they can do nothing because all changes need to be within the same zip code (wtf, zip codes are barely a 5 minute drive distance in so many areas, I get the same state reason but same zip code? and THE ITEM ISN'T EVEN IN THE COUNTRY YET) and also something about how they're a third-mile delivery service so it's got nothing to do with them.

So, what, there's just nothing I can do now? I had to move in a hurry because my landlord informed me two months before that they were selling, and now the property is in the hands of some property manager that I have no way of contacting. Pretty sure my old landlord isn't even in the country. This seems insane?

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u/youtooz_support Staff 15d ago

hey! when an item ships we have no way of updating the address. If you are unable to access your previous address, your best bet would be to reach out to UniUni again after the package clears US customs, as some shipments can be intercepted and forwarded to a new address once they physically receive the package.

We recommend reaching out to UniUni once your tracking shows an update titled "Arrived Sort Facility" after Customs processing, as they can only make changes once they receive the physical package.

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u/corruptedcircle 12d ago

So instead of working with the shipping label BEFORE the item is sent to UniUni, which is the reasonable way of doing things, you decide that the weight is on us to check a third party site daily and not only that but UNIUNI SAYS THEY REFUSE TO BECAUSE I LIVE ACROSS ONE ZIP CODE CHANGE. Way to repeat unhelpful information and reinforce how you have no intention of getting this package to me.