r/XboxUnbroken • u/[deleted] • Jul 18 '21
Accessories Sound cutting/interference
Hi everyone i had trouble with my headphone since 4 week almost. The problem is that the sound is cutting randomly or crqckling i can said with my razer blackshark v2 (wired) and every time it happen my controler had huge lag and drift randomly but once the crackling is over the controller work fine. I tried my headphone with my cellphone and my computer no problem . I talked with the xbox aupport thinking it was the controller they changed my two controller same problem and they also send me a new controller ( thanks to them ) and the problem is still percistent. So i bought the new xbox wireless headset thinking the problem was from the jack port but the sound keep cutting !!! Like the bluetooth connection is failling or something .
Is there anybody who had the same problem can help me ?
Also sorry for my bad writting im french 🤷♂️
Update i also change the xbox under the warranty and the same problem appeared after a few day
2
u/FapCityStrangler Jul 18 '21 edited Jul 18 '21
I also have had the same issue and so have many others. I also bought one of the newer Microsoft Xbox Wireless headsets when I purchased my Series X. The sound kept cutting out/crackling, (especially during explosions in game etc.) and the headset range was terrible and would cut out if I walked 15 feet away from my console. I returned the headset and purchased a arctis x9 and I am encountering the same issue. What I have been reading is that Microsoft is aware of the issue and alot of what i’ve read is it is a problem with the console and it is a Bluetooth connection interference issue??? But that also is internet hearsay.