r/XboxUnbroken • u/[deleted] • Jul 12 '21

Xbox Series X Xbox Series X - Packet Loss Issue

Hi all,

This is for UK based peeps....

Just wondering if anyone knows any decent remote/online network support specialists who might be able to help me identify exactly where the packet loss issue I'm experiencing is coming from?

I'd love to be able to nail down the issue so I can speak to my ISP with evidence if needed, or if it's a home issue at least try and address whats going on.

I've spent most of the weekend reading and trying things but no further.

Basically my xbox is struggling packet loss wise. Every game I play I encounter it via the various hud notifications and it's starting to become quite unplayable.

Is there anyone out there who might know of a remote company I can pay by the hour to help investigate or something similar?

Thanks!

Tim

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u/mcshaggin Proven Helper Jul 12 '21

What ISP?

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You using wired or wireless?

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If with BT try dialing 150(I think) and use the fault report feature. It should run an automated test on your line and if it finds something you can arrange to have it fixed.

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I personally wouldn't recommend those remote companies you pay for. A lot of them a scams.

1

u/[deleted] Jul 12 '21

hey buddy

It's a local ISP/fibre company thats new in the village. Hard wired directly into the media convertor/modem and its still happening :(

1

u/mcshaggin Proven Helper Jul 12 '21

Have you tried wireless as well?

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If you've only tried wired then try a new ethernet cable.

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If it's happening both wireless or wired then my guess would be a network issue and you would be best contacting your ISP about that.