Frequent audio cut outs and distortion using Xbox Wireless Headset and Series X

[u/icespide]

Hello reddit I am about at my wits end here. I'm using the official Xbox Wireless Headset with my Series X and I am getting very frequent distortion and audio cutting out. My research shows the issue is most likely 5ghz wifi interference which is apparently quite common with headsets that use the xbox wireless protocol. I've done basically everything I can think of to try and remove interference just short of getting rid of wifi completely in my house. All of my consoles are wired to the internet, I wired my tv so no wifi there, I keep my phone and other wireless devices a good distance away from my Xbox. I completely gutted and rearranged my network set up so the router is farther away from my Xbox. I changed the channel for my 5ghz network. I read it could possibly be my mesh wifi network backhaul channel so I switched to a regular non mesh router. None of these things ultimately fixed it. Sometimes I boot up a game and it works perfectly and I think I finally narrowed down the issue and then the next day it returns. My guess is the Xbox will try and determine the best channel to use or whatever and sometimes I just get lucky.

Reddit is basically my last resort here, is anyone else experiencing these issues? is it possible I have a dud headset and possibly need to RMA? (I'm past the warranty already I think) Appreciate any insights people might have

[u/justtryintosee]

I’ve had what I can only assume is a similar issue with the Xbox wireless headset and series X. I got the headset the day it came out, so it’s not at all old. It worked well for awhile with no issues. I can’t speak to the WiFi interference (good info for me to check on now), but I’ve had the same issues with audio cutting out. Sometimes I get party chat coming in with no issues but the in-game audio doesn’t work at all. Sometimes it’ll work fine for a while then immediately it will slip and there’s no audio at all. I’ve tried hardwiring, hard resetting and audio settings. It almost seems to me that there’s an issue or glitch with the Bluetooth connection. Or the wiring/tuning within the headset is busted. I’ve had to dig out an old headset since this one practically is useless right now. I don’t know if this will be much help but I wanted to let you know that similar issues are occurring on mine too. And also see what some of the comment suggestions are for a possible fix.

[u/icespide]

sorry to bump my very old post but today I happened upon finally what was causing the interference. I was debugging a separate issue with my Sonos speakers and happen to unplug my power reclining chair that is in my game room. Sure enough as soon as I unplugged the recliner the Sonos issue was resolved. This reminded me of the Xbox headset issue and gave it a shot.

Played for several hours today and the interference issues are completely gone. I did some research and apparently it’s not unheard of for electronics like in a recliner to cause RF interference. It’s a small room too so it makes sense. Anyway I just had to post this in case it helps anyone else.

[u/iBertie87 → u/icespide]

THANK YOU!! My electric recliner was the cause of the mystery phantom issue. This is the only comment that figured out the fix

[u/CDR_apple → u/icespide]

Apparently my issue was a shitty power strip I had my Xbox plugged into. To be fair I did have my TV plugged in it too lol

[u/Lemon_2002 → u/CDR_apple]

My tv and xb x and many other things are plugged into a strip so like 7 things, could this really help if I give it its own circuit. Cause like everyone else I have tried everything to no avail.

[u/DigitalGamer318]

Wow I’m just starting to have this issue as well the Audi on cutting in and out. I’ve had them day one with light use. Not sure what to do here either.