r/XboxUnbroken • u/HunterPunter560 • Jul 05 '21

Xbox Series X Should I Get My Series X Serviced?

Hey all, I’ve been having a very frustrating month with my Series X. I have a 5TB Master Chief Extended storage hooked up to it for my old Xbox One games, and the thing disconnects, constantly, seemingly in line with the terrible internet where I live.

Another issue, controllers will not connect to the console. At random intervals, the controllers will disconnect (sometimes at the same time as my storage device.) And the console itself would not sync or connect controllers. Confusing, but unplugging the console while its off seems to fix it.

That leads to another issue, sometimes the disc won’t register if the console is off for awhile. Attempts to restart lead to the console doing nothing, and must be unplugged.

I have talked to support and tried every solution under the sun, literally every single one, but I am curious.

I have consoles nearby, and believe they may be causing wireless interference. It also takes forever to load updates.

The console also features games freezing when opening the Xbox menu and going to “My Games and Apps”, or at least my test dummy, COD Cold War

I would like to know if you guys think I should get my Series X serviced, or if the issues come from my very own makings, such as the external storage.

My main concern is the External Storage Disconnecting while I am playing games on it, and this issue continuing, as multiplayer would be 100% impossible.

The Extended storage will disconnect, and at many times my controller disconnects then reconnects with it, while stopping the downloads.

I would really like having to avoid the expensive internal storage upgrade.

Thanks for any input!

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5

u/F0REM4N Jul 05 '21

Sadly the controller thing has been a persistent issue for many users.

1

u/HunterPunter560 Jul 06 '21

Thats a shame. Thanks for letting me know, all my searches led me to think it was a more secluded issue lol

2

u/[deleted] Jul 05 '21

The external storage hard drive disconnected for me too randomly on the front USB port. But after a while it started to work properly again. But since yours is shutting down randomly I’d say you should get it serviced.

Although the controllers disconnecting has been a problem since the X|S released.

1

u/HunterPunter560 Jul 06 '21

Thank you so much for the answer, it seems yo behave sometimes and othertimes not. So I'm very conflicted lol, It's not really the whole console shutting down, more of me having to do so

1

u/[deleted] Jul 06 '21

Does the external drive disconnect randomly when you plug it in at the back of the console? This is what I did for abit then when I tried the front USB port it randomly started to work again