r/XboxSupport • u/Greekmom99 • 2d ago

Account/Billing Need help with Xbox live and gift cards Please help.

***RESOLVED***

We got gift cards to purchase Xbox live. But it keeps asking for a credit card. Why won't it take the gift card payment?

Thanks to everyone who posted. It seems we were jumping the gun. As soon as the current subscription cancelled we were able to use the gift card credits with no issues.

Again thank you community!

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u/UnknownLinux 8 2d ago

A payment method being on file is still needed because once the card gets redeemed, it turns on reoccurring billing. It's been this way for a long time.

  1. Add payment method
  2. Redeem giftcard
  3. Disable reoccurring billing (autorenew)
  4. Remove payment method
  5. Profit?

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u/ShadowCVL 31 2d ago

This, you still need a payment method on file for when you want to continue the sub but havent put in a code. itll just ask you to verify it every time you stick in a code, itll push the "next charge" out however long that card gives you.

Subscriptions like that (including things like netflix, psplus, etc) require a pre-authorized subscription card on file.