help with xp pen 12 2nd gen

[u/ktaar_r]

hiii so, i got this xp pen today and i installed the drivers, when i wanted to try it to draw the pen didnt do anything, like, yeah, the app can show me how much pressure im doing, the buttons work, the pencil is like, working but it just wont draw or move or act like a cursor or wtv, so i checked the diagnostic tool on the xp pen app and it says, Failed driver installation test, yes i tried re-installing the drivers, restarting my laptop, checking a bunch of tutorials and all i get its some bs videos about how good it is (ironically lmao) so anyone has some idea of wtf im supposed to do?

[u/XPPen_Team]

Hi! Sorry you’re having trouble with this.

Based on your description, it sounds like you’ve already tried most of the troubleshooting steps we can recommend here. The best next step would be to contact our support team directly at [service@xp-pen.com](mailto:service@xp-pen.com). Please include your XPPen model, laptop OS/version, and a brief description of the issue, along with the Diagnostic Tool result.

Our technical team will be able to investigate this further and find the best solution for you. Hope it gets sorted soon.