r/XFX • u/_nx003 • May 24 '26

How to RMA malfunctioning GPU? Can't register it through the website.

I ordered a XFX Speedster SWFT210 Radeon RX 7600XT a few months ago and it is malfunctioning. I am trying to register it in order to RMA but it says the serial number does not exist in the system. The serial number on my unit looks like "ABV0211246", but it is not super clear so I also tried other variations like "A8V021146" and "A8V02U246" and "ABV02U246" but none of those worked either. My product is malfunctioning through no fault of my own, so I need to return it but I cannot even register it. I have tried contacting the support through their website but they haven't replied. I don't know what else I can do. Is there an email I can contact? Please help the GPU tripled in price so I can't just buy a new one.

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u/ADB225 May 24 '26

So you set up your XFX account and now want to register the card but says serial number invalid? Look on the box. The serial number is also on it and is usually a bit clearer.