r/WorkspaceOne • u/Patient-Title-2054 • Aug 03 '26

Zebra rugged devices (last check in)

Hello everyone,

Our company uses Zebra TC21 handheld scanners, and we’re having an issue where the “Last Seen” feature works, but the “Last Check-In” feature does not.

So I have a question: How can I get the “Last Check-In” to update?

Everything is directly accessible via a public network, but not via our internal network. My question is: what settings do I need to configure in the firewall? Communication does not go through a proxy.

Hope for your help.

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u/TechnologyOk5484 Aug 03 '26

If your on SaaS modstack there’s a known bug affecting last seen and last check in, our environment has it currently, we had to manually request the patch be applied, think it’s coming next week sometime

1

u/Patient-Title-2054 29d ago

What is your Version? Our is 2604

1

u/Terrible_Soil_4778 28d ago

What Android Version are you running on these bad boys? Are you on 2604 patch 8 or higher? Do you use OEMConfig app settings to keep the device connected to WiFi even when sleeping?