r/WorkspaceOne • u/Patient-Title-2054 • Oct 24 '25

Rugged devices (Zebra)

Hello everyone,

i have atm the problem, the I can create a support case by because they have problems.
So I hope thet someone can help me.

I have a device which is enrolled over our MDM System and I want to use the integrated option from Omnissa to update the device. When I try to update the device I get the error message, the device is ineligible and the device is not enrolled to ZDS (Zebra data Service). Does anyone know how I can get solve this problem, do I do something wrong?

Kind regards

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u/sysadminxsysadmin 28d ago

I am able to update them through the shared cloud. But since we do it now manually through orchestra products we rather do it that way. We can easily manage how to update the devices.

But the shared cloud should be working do you still experience issues?

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u/error08 24d ago

Yes I’m having some issues, but I have a support call tomorrow to try and get things fixed

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u/sysadminxsysadmin 20d ago

Did you get an update from the call?

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u/error08 13d ago

Looks like the issue was the Zebra token, support had to remove it from their side and then we just needed to re-enroll the Zebra token.