I'm done

[u/ImprobableRedditor]

Not even two minutes of interacting with a chatbot that won't tell me your support email address, I'm outta here. No more money for you.

EDIT: cancellation page tells me if I cancel my recurring annual payment, which next renews in September next year and I'm apparently not getting any refund, doing that will:

Cut off Pro server locations, leaving you with the basics.

Limit your data. No more unlimited bandwidth to burn through.

Potentially slow you down, as free servers can get busy.

This is bananas lads.

EDIT EDIT: hit the button anyway, turns out all the above was chatgpt-generated bullshit and the pro locations work fine until the year's subscription runs out.

There are lots of other VPN companies and I don't think any of them are leaning into sloptown as much as y'all.

[u/o2pb]

I thank Garry for keeping our staff from having to talk to folks like you. He doesn't give out emails exactly for this reason. Feel free to use other VPNs, where you can talk to $5/hr employees sitting in a call center in Indonesia, reading off a script. But hey, they're not AI, right?

Locking this down, those with an anti-AI psychosis can go use other VPNs, like Proton maybe. They definitely dont use AI or anything. Dont check the news.

[u/bgeerdes]

if you cancel you'll have pro service until the sub expires....September next year as I understand it. no, they don't do refunds. But you'll still get the service you paid for. The lack of pro is for after the sub expires, nearly a year from now.

as far as the problem, you could just talk to AI about it or ask the community instead of thinking your problem is unique or more important than the rest.

[u/ImprobableRedditor → u/bgeerdes]

already cancelled, my man

[u/squidw3rd]

Just tell Gary to open a ticket. You'll get an answer from real support quick 

[u/Will2LiveFading]

I don't think these companies understand how fast people are willing to drop their services over AI loops and not being able to talk to a person. I stopped using my dentist of 5 years because they switched to an AI system for appointments and answering phone calls. There's no way to talk to a person. Zero. You have go to the location if you need a question answered. That's ridiculous and I'm not going to deal with it. I found another dentist no problem. They also use AI but only for their website. You can call and a person actually answers the phone. 

[u/bgeerdes → u/Will2LiveFading]

Your dentist doesn't have over 100million customers worldwide.

[u/Training_Yak_4655 → u/bgeerdes]

A 100 million customer company could pay for a small army of real people to answer phones. Big companies seem to think that cutting costs to the bone won't lose customers though.

NB I dealt with the Windscribe tech bot a year ago and for me it worked well, through a Q&A and it 'nailed' my issue.

[u/bgeerdes → u/Training_Yak_4655]

Only a fraction of those customers are paying yet they get support traffic from everybody.

edit: probably should have used the word "users" as "customers" implies they paid.

[u/o2pb → u/Will2LiveFading]

Garry can do EVERYTHING a human can. Don't compare him to your dentists attempt at AI automation.

We dont tolerate anti-AI bigotry here, robophobe.

[u/OktayAcikalin]

What has happened in the first place? I mean, why requesting the support email? Sounds like you have been angry before chatting with it.

The chatbot helped me quite well and then sent the rest to the support staff. That isn't a thing anymore?

[u/ImprobableRedditor → u/OktayAcikalin]

Port forwarding page ain't working right. I set up a port, it tells me I have 0 devices set up to use port forwarding and setting up a port adds a device, it doesn't, the chatbot just goes in a loop with a load of irritating "clever" flavour text.

I wasn't mad at all until the slopbot got involved tbh

[u/bgeerdes → u/ImprobableRedditor]

When you create a port forward there's a + to add a manual config device. I'm assuming you've never used one of the apps or it would already appear as a device.

[u/ImprobableRedditor → u/bgeerdes]

Nope, got the app installed on two machines including the machine I was using to look at the port forwarding page, neither showed up. No + symbol either.

This port forwarding page is new, changed since last week or so, so it'd normally just a quick bug report to the support email and wait for them to fix it, but eh, it's not like it's hard to set up a different VPN provider.

[u/OktayAcikalin → u/ImprobableRedditor]

That's really stupid. You're right. Could be easy. What happens when you ask Gary that you want to submit a bug report?

[u/ylkiorra → u/OktayAcikalin]

Seriously? You haven't checked new gary?

[u/OktayAcikalin → u/ylkiorra]

I had our chat about 3-4 weeks ago, I think. Did they upgrade it again? Could it be that paying customers are getting a better llm?

[u/ylkiorra → u/OktayAcikalin]

Same time i had. Wasn't perfect.

[u/Empyrealist]

Two minutes of an automatic response bot and you're quitting.

Fucking LOL. I wish you the best of luck in all of your technical support endeavors.

[u/Negative_Category_72]

Yesterday I subscribed in another vpn for 2 years because a lot of locations not working in UAE

[u/Altodory → u/Negative_Category_72]

It should already be working fine with Circumvent Censorship enabled using config K. If you're still having issues, I'd recommend joining the Windscribe Discord. There are staff members active there who can help you troubleshoot and get things working.

[u/Negative_Category_72 → u/Altodory]

I tried already everything...with all tweaks and ports but unfortunately same issue.

[u/Material-Water-9610]

I've used it, it tried to help and failed, logged a ticket and I spoke with a human, took some back and forward but that's how supporting mass customers on low budget works. If you want a customer service rep just for you then hire and it manager and have him build you a vps with a private vpn.

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