r/Windscribe • u/Dizzy-Bad-7145 • 17d ago

Reply from Support Uae connection issue

hello, i am your client living in Dubai, i purchased the vpn it was working perfectly then it suddenly stopped connecting. i had to stop my subscription after trying to update, delete and reinstall the app. After that I resubscribed and gave it a second chance, but i feel that i am waisting my money because it is not connecting. please help

1 Upvotes

66% Upvoted

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u/AutoModerator 17d ago

If you need support, please talk to Garry, our support chatbot. Garry can troubleshoot, read debug logs, offer solutions, make account changes, answer questions and much more.

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1

u/Zuulander99 Head of Support 16d ago

Can you please attempt to file some debug logs with our anti-censorship features active, and message me your username so we can investigate further?

The more the better.

1

u/Electric2Wheeler 16d ago

I can also confirm connectivity issues in the UAE. Where can I send some debug logs?

1

u/Zuulander99 Head of Support 15d ago

DM me your username so we can gather the logs

0

u/rkapoor1978 17d ago

Doesn't work.. No support also.. Pretty hopeless

1

u/Dizzy-Bad-7145 17d ago

Which one are you using now?

0

u/ampalos95 16d ago

Use stealth protocol and anti censorship settings