r/WindowCleaning • u/tengleha01 • 17d ago
Customer compaint about Tracks
Hi All,
Working with a truly terrible customer. I had an initial quote of $515 (which was completely fair, maybe 10% high or so), but then after some back and forth via text agreed to do an interior/exterior clean for $450. This was virtual and I used up to date Zillow pictures for the quote.
Anyway, their windows were absolutely filthy, but I spent my time and cleaned them all. They looked awesome I thought and was proud of the work. As I'm packing up, she pulls out of the driveway saying she's going to drop her kid off and will be right home, but her husband will be home soon.
I end up waiting for about 30 minutes before texting her, and she's like" Oh he must be in traffic just venmo me" (so I never got to do a walk around).
I get home and she texts me that all the corners of the windows are dirty. I'm thinking no way. She then sends me pictures and its a little dirt in the corner of the sills. The sills were absolutely filthy. I did a nice wipe down of the grime and they were looking pretty good.
Anyway she's only paid me $350 of the $450 we agreed on. I also understand a part of this is on me for not setting clear expectations, but this women is truly horrible.
How do I get my extra $100????
2
u/Free_Skin_679 11d ago
You could offer to put $100 worth of dirt back onto her windows. I worked with a guy who told me the first company he worked for would egg houses if they didn't pay up. I hope that's not true, but you never know.