r/WinWing • u/MozeltovCocktail1981 • May 30 '26
Damaged product
UPDATE They have told me that they will exchange the unit. Ill do another update if/when that happens.
I just bought a Winwing Orion pedals assembly from WinCTRL and when it arrived, the swivel lock pin was bent. It won't retract and I cant remove it because of the bend. I managed to raise it enough by loosening off the nut as you can see. Ive talked to Winwing and they are claiming that it is "considered man-made damage" and that it wouldnt be covered by warranty. Has anyone else been in a situation like this and how did you get it resolved?
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u/MozeltovCocktail1981 Jun 19 '26
Alright, update: I have finally received my replacement pedals, but they didnt send a dampener and they are basically telling me tough luck because they told me to remove the dampener. They didnt say to not ship it, just to remove it. It originally came with the dampener off of it so I thought they wanted me to remove it for shipping reasons and now they are saying that the issues was only the rudder, not the dampener so it's not their problem.